Senior Student Services Technician

Miami University; Oxford (OH); On-site; USD 26,000 - 32,000; Full time

Job summary

Miami University in Oxford, OH seeks a Senior Student Services Technician to perform complex administrative tasks that support Admission, Registrar, and Student Financial Assistance with discretion and independent judgment. The role includes oversight of daily operations and ensuring professional standards in work products.

You will monitor workflows, assist staff, generate reports, and provide customer service to students and families.

Qualifications

• 18+ months coursework beyond high school plus 3 years in admission/registrar/financial aid experience
• Knowledge of unit operations, policies, and procedures
• Knowledge of computer and office applications
• FERPA knowledge and related regulations
• Oral and written communication skills

Responsibilities

• Monitor and review admissions, registration, and student financial assistance operations; ensure workflow and quality of work.
• Serve as information resource for prospective and current students and parents; investigate and resolve problems; interpret policies.
• Perform advanced administrative tasks including coordinating student services, updating correspondence, processing transactions, and overseeing related tasks.
• Oversee staff; enforce policies; establish schedules and review performance.
• Gather and analyze statistical information; generate department reports.
• Advise staff on admissions, registration, and financial aid objectives.
• Data entry related to student loans; review loan documents for completeness and accuracy; track loan requirements and counseling.
• Generate standard reports and support data tracking efforts; escalate discrepancies as needed.
• Cross-train in other financial aid functions to support peak processing periods.

Skills

Knowledge of policies

Office applications

FERPA knowledge

Oral and written communication

Diversity awareness

Supervisory/research skills

Education

High school + coursework

Job description

Senior Student Services Technician

Senior Student Services Technician

Department

Student Financial Assistance Operations

Worker Type

Temporary (Fixed Term)

Pay Type

Hourly

Hourly Rate

20.15

Scheduled Weekly Hours

40

Benefit Eligible

Yes

Post-Offer, Pre-Employment Physical Required?

No

Job Description Summary

Performs a variety of complex to advanced administrative tasksinvolving some discretion and requiring moderate amounts ofindependent judgment related to the oversight of the dailyoperations of Admission, Registrar and Student FinancialAssistance

Essential Duties

• Monitors and reviews operations of admission, registration, andstudent financial assistance; ensures smooth work flow; ensureswork product meets professional standards.
• Serves as informational resource to prospective students,current students and parents; investigates and resolves problems ordifficulties related to admission, registration, and financialassistance. Interprets policies and procedures.
• Performs a variety of complex to advanced administrative taskswhich may include coordinating student services/operations;updates, maintains and composes correspondence; processes/overseesadmission, registration and financial assistance relatedtransactions; perform various financial and budgetary tasks.
• Oversees staff; assists in the enforcement of policies andprocedures; establishes schedules and reviews performance.
• Gathers and analyzes statistical information regardingdepartment's programs and activities; produces reports.
• Exercises judgment in providing guidelines; advise staffregarding admission, registration and financial assistanceobjectives.

Other Duties

• Perform high-volume, detail-oriented data entry related tostudent loan processing
• Review and process loan documentation for completeness andaccuracy
• Assist with tracking student loan requirements, includingentrance and exit counseling
• Generate standard reports and support data trackingefforts
• Identify and accelerate discrepancies or complex issues to professional staff
• Assist with routine audits and quality control processes
• Prepare and distribute communications to students regardingloan status and requirements
• Maintain organized electronic and/or paper filing systems incompliance with regulations
• Provide customer service via phone, email, and in-personinteractions
• Respond to general financial aid questions and refer complexinquiries appropriately
• Cross-train in other financial aid functions to support peakprocessing periods
• Perform other duties as assigned

Minimum Qualifications

Requires eighteen months of coursework or training beyond highschool and three years of admission, registrar or student financialassistance experience, or an equivalent combination of educationand experience

Required Knowledge, Skills, and Abilities

• Knowledge of unit's operations, policies, and procedures
• Knowledge of computer and office applications
• Knowledge of related state and federal laws, e.g. FERPA
• Oral and written communication skills
• Ability to work with people with diverse backgrounds
• May require supervisory, clerical and/or research skills

Special Instructions (if applicable)

none

Additional Information

A criminal background check is required. All campuses are smoke-and tobacco-free campuses.

This organization participates in E-Verify.

Remote Work

For positions that are approved for remote work: Remote work is nota right, it is a work arrangement that can be modified or revokedby Miami University at any time for any reason, including theconvenience of the University.

Reasonable Accommodations

Requests for reasonable accommodations for disabilities related toemployment should be directed to [e-mail] or513-529-3560. Questions and follow-ups regarding requests shouldalso be directed here.

Miami University Values Statement

Miami University is a scholarly communitywhose members believe that a liberal education is grounded inqualities of character as well as of intellect. We respect thedignity of other persons, the rights and property of others, andthe right of others to hold and express disparate beliefs. Webelieve in honesty, integrity, and the importance of moral conduct.We defend the freedom of inquiry that is the heart of learning andcombine that freedom with the exercise of judgment and theacceptance of personal responsibility.

For more information on Miami University's mission and core values,please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement

Miami University, an Equal Opportunity/Affirmative Action employer,encourages applications from protected veterans and individualswith disabilities. Miami University prohibits harassment,discrimination and retaliation on the basis of age (40 years orolder), color, disability, gender identity or expression, geneticinformation, military status, national origin (ancestry),pregnancy, race, religion, sex/gender, status as a parent or fosterparent, sexual orientation, or protected veteran status in itsapplication and admission processes, educational programs andactivities, facilities, programs or employment practices. Requestsfor reasonable accommodations for disabilities related toemployment should be directed to [e-mail] or513-529-3560.

Clery Act

As part of the University's commitment to maintaining a healthy andsafe living, learning, and working environment, we encourage you toread Miami University's Annual Security & Fire Safety Reportat: http://www.MiamiOH.edu/campus-safety/annual-report/index.html,which contains information about campus safety, crime statistics,and our drug and alcohol abuse and prevention program designed toprevent the unlawful possession, use, and distribution of drugs andalcohol on campus and at university events and activities. Thisreport also contains information on programs and policies designedto prevent and address sexual violence, domestic violence, datingviolence, and stalking. Each year, email notification of thiswebsite is made to all faculty, staff, and enrolled students.Written notification is also provided to prospective students andemployees. Hard copies of the Annual Security & Fire SafetyReport may be obtained from the Miami University Police Departmentat 513-529-2223.

Labor Law Posters for Applicants

Please visit our Labor Law Posters webpage to access all relevant and applicable labor lawinformation.