Senior Technical Services Specialist

Miami University (Ohio); Oxford (OH); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Benefit Eligible

Job summary

Miami University (Ohio) is seeking a Senior Technical Services Specialist to maintain and repair computer hardware and software. The role includes direct supervision of classified staff and operates on an hourly wage with a temporary fixed-term arrangement.

Key duties include installing and testing hardware, diagnosing issues, supporting department software, and managing inventory. A background check and E-Verify participation are required; on-site work is expected at the Oxford campus.

Qualifications

• Requires an associate's degree in Computer Science.
• Three years of computer experience or an equivalent education/experience mix.
• Knowledge of computer maintenance and repair is expected.

Responsibilities

• Installs, tests, and maintains computer hardware.
• Identifies causes of hardware problems and coordinates solution.
• Installs, tests, and debugs client software.
• Assists department users and answers questions.
• Maintains inventory of supplies and tools.
• Supervises classified staff and assigns tasks.

Skills

Computer maintenance

Operating systems

Software knowledge

Education

Associate's degree in Computer Science

Job description

Job Title

Senior Technical Services Specialist

Department

Applied Computing and Engineering Technology Department

Worker Type

Temporary (Fixed Term)

Pay Type

Hourly

Hourly Rate

21.4

Scheduled Weekly Hours

20

• Benefit Eligible Yes

Post-Offer, Pre-Employment Physical Required?

No

Job Description Summary

Maintains and performs complex repair on computer hardware andsoftware. Directly supervises classified employees.

Essential Duties

• Installs, tests, and maintains computer hardware; performsroutine cleaning and preventive maintenance.
• Identifies cause of computer hardware problems; resolves orcontacts appropriate person for additional assistance.
• Installs, tests, and debugs client software
• Assists users of department software; answers questions andprovides information.
• Maintains an inventory of supplies and tools, reorders asnecessary.
• Supervises other classified staff. Schedule work and assigntasks; monitor and review performance.

Minimum Qualifications

Requires an associate's degree in Computer Science and three yearsof computer experience, or an equivalent combination of educationand experience

Required Knowledge, Skills, and Abilities

• Knowledge of computer maintenance and repair
• Knowledge of computer operating systems
• Knowledge of software used by department

Special Instructions (if applicable)

None

Additional Information

A criminal background check is required. All campuses are smoke-and tobacco-free campuses.

This organization participates in E-Verify.

Remote Work

For positions that are approved for remote work: Remote work is nota right, it is a work arrangement that can be modified or revokedby Miami University at any time for any reason, including theconvenience of the University.

Reasonable Accommodations

Requests for reasonable accommodations for disabilities related toemployment should be directed to [e-mail] or 513-529-3560.Questions and follow-ups regarding requests should also be directedhere.

Miami University Values Statement

MiamiUniversity is a scholarly community whose members believe thata liberal education is grounded in qualities of character as wellas of intellect. We respect the dignity of other persons, therights and property of others, and the right of others to hold andexpress disparate beliefs. We believe in honesty, integrity, andthe importance of moral conduct. We defend the freedom of inquirythat is the heart of learning and combine that freedom with theexercise of judgment and the acceptance of personalresponsibility.

For more information on Miami University’s mission and core values,please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement

Miami University, an Equal Opportunity/Affirmative Action employer,encourages applications from protected veterans and individualswith disabilities. Miami University prohibits harassment,discrimination and retaliation on the basis of age (40 years orolder), color, disability, gender identity or expression, geneticinformation, military status, national origin (ancestry),pregnancy, race, religion, sex/gender, status as a parent or fosterparent, sexual orientation, or protected veteran status in itsapplication and admission processes, educational programs andactivities, facilities, programs or employment practices. Requestsfor reasonable accommodations for disabilities related toemployment should be directed to [e-mail] or 513-529-3560.

Clery Act

As part of the University’s commitment to maintaining a healthy andsafe living, learning, and working environment, we encourage you toread Miami University’s Annual Security & Fire Safety Reportat: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics,and our drug and alcohol abuse and prevention program designed toprevent the unlawful possession, use, and distribution of drugs andalcohol on campus and at university events and activities. Thisreport also contains information on programs and policies designedto prevent and address sexual violence, domestic violence, datingviolence, and stalking. Each year, email notification of thiswebsite is made to all faculty, staff, and enrolled students.Written notification is also provided to prospective students andemployees. Hard copies of the Annual Security & Fire SafetyReport may be obtained from the Miami University Police Departmentat 513-529-2223.

Labor Law Posters for Applicants

Please visit our Labor Law Posters webpage to access allrelevant and applicable labor law information.