Senior Student Services Technician

Miami University (Ohio); Oxford (OH); Sur place; USD 23 000 - 33 000; Temps partiel

Résumé du poste

Miami University (Ohio) seeks a Senior Student Services Technician to support the daily operations of Admission, Registrar and Student Financial Assistance.

The role involves handling high-volume administrative tasks, assisting students and families, and ensuring accuracy in financial aid processes. A minimum of 18 months coursework beyond high school plus related experience is required.

Qualifications

• Requires eighteen months of coursework or training beyond high school and three years of admission, registrar or student financial assistance experience, or an equivalent combination of education and experience.

Responsabilités

• Monitors and reviews operations of admission, registration, and student financial assistance; ensures workflow and that work product meets professional standards.
• Serves as informational resource to prospective students, current students and parents; resolves problems related to admission, registration and financial assistance and interprets policies.
• Performs advanced administrative tasks including coordinating student services, updating correspondence, processing transactions, and supporting financial assistance related tasks.
• Oversees staff, assists in enforcing policies, establishes schedules and reviews performance.
• Gathers and analyzes statistical information regarding department programs and produces reports.

Connaissances

Customer service

Administrative support

Oral & written communication

Office applications

Formation

High school diploma + 18 months coursework

Outils

Microsoft Office

Description du poste

Job Title

Senior Student Services Technician

Department

Student Financial Assistance Operations

Worker Type

Temporary (Fixed Term)

Pay Type

Hourly

Hourly Rate

20.15

Scheduled Weekly Hours

40

Benefit Eligible

Yes

Post-Offer, Pre-Employment Physical Required?

No

Job Description Summary

Performs a variety of complex to advanced administrative tasksinvolving some discretion and requiring moderate amounts ofindependent judgment related to the oversight of the dailyoperations of Admission, Registrar and Student FinancialAssistance

Job Description

Essential Duties

• Monitors and reviews operations of admission, registration, andstudent financial assistance; ensures smooth work flow; ensureswork product meets professional standards.
• Serves as informational resource to prospective students,current students and parents; investigates and resolves problems ordifficulties related to admission, registration, and financialassistance. Interprets policies and procedures.
• Performs a variety of complex to advanced administrative taskswhich may include coordinating student services/operations;updates, maintains and composes correspondence; processes/overseesadmission, registration and financial assistance relatedtransactions; perform various financial and budgetary tasks.
• Oversees staff; assists in the enforcement of policies andprocedures; establishes schedules and reviews performance.
• Gathers and analyzes statistical information regardingdepartment's programs and activities; produces reports.
• Exercises judgment in providing guidelines; advise staffregarding admission, registration and financial assistanceobjectives.

Other Duties

• Perform high-volume, detail-oriented data entry related tostudent loan processing
• Review and process loan documentation for completeness andaccuracy
• Assist with tracking student loan requirements, includingentrance and exit counseling
• Generate standard reports and support data trackingefforts
• Identify and elevate discrepancies or complex issues toprofessional staff
• Assist with routine audits and quality control processes
• Prepare and distribute communications to students regardingloan status and requirements
• Maintain organized electronic and/or paper filing systems incompliance with regulations
• Provide customer service via phone, email, and in-personinteractions
• Respond to general financial aid questions and refer complexinquiries appropriately
• Cross-train in other financial aid functions to support peakprocessing periods
• Perform other duties as assigned

Minimum Qualifications

Requires eighteen months of coursework or training beyond highschool and three years of admission, registrar or student financialassistance experience, or an equivalent combination of educationand experience

Required Knowledge, Skills, and Abilities

• Knowledge of unit's operations, policies, and procedures
• Knowledge of computer and office applications
• Knowledge of related state and federal laws, e.g. FERPA
• Oral and written communication skills
• Ability to work with people with diverse backgrounds
• May require supervisory, clerical and/or research skills

Additional Information

A criminal background check is required. All campuses are smoke-and tobacco-free campuses.

This organization participates in E-Verify.

Remote Work

For positions that are approved for remote work: Remote work is nota right, it is a work arrangement that can be modified or revokedby Miami University at any time for any reason, including theconvenience of the University.

Reasonable Accommodations

Requests for reasonable accommodations for disabilities related to employment should be directed to [e-mail] or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.

Miami University Values Statement

MiamiUniversity is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.

For more information on Miami University’s mission and core values,please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement

Miami University, an Equal Opportunity/Affirmative Action employer,encourages applications from protected veterans and individualswith disabilities. Miami University prohibits harassment,discrimination and retaliation on the basis of age (40 years orolder), color, disability, gender identity or expression, geneticinformation, military status, national origin (ancestry),pregnancy, race, religion, sex/gender, status as a parent or fosterparent, sexual orientation, or protected veteran status in itsapplication and admission processes, educational programs andactivities, facilities, programs or employment practices. Requestsfor reasonable accommodations for disabilities related to employment should be directed to [e-mail] or 513-529-3560.

Clery Act

As part of the University’s commitment to maintaining a healthy andsafe living, learning, and working environment, we encourage you toread Miami University’s Annual Security & Fire Safety Reportat: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics,and our drug and alcohol abuse and prevention program designed toprevent the unlawful possession, use, and distribution of drugs andalcohol on campus and at university events and activities. Thisreport also contains information on programs and policies designedto prevent and address sexual violence, domestic violence, datingviolence, and stalking. Each year, email notification of thiswebsite is made to all faculty, staff, and enrolled students.Written notification is also provided to prospective students andemployees. Hard copies of the Annual Security & Fire SafetyReport may be obtained from the Miami University Police Departmentat 513-529-2223.

Labor Law Posters for Applicants

Please visit our Labor Law Posters webpage to access allrelevant and applicable labor law information.