Student Services Technician

Miami University; Oxford (OH); On-site; USD 25,000 - 31,000; Part time

Job summary

Miami University in Oxford, Ohio is seeking a Student Services Technician to support Admissions, Registrar and Financial Aid operations. The role handles front desk tasks, phone inquiries, calendar management, and student records with a focus on accurate processing and customer service.

You will work 30 hours per week from August through mid-May; the position offers eligibility for benefits and requires a background check.

Qualifications

• Requires twelve months of coursework or training beyond high school and two years of related experience.
• Knowledge of FERPA and office applications.
• Effective verbal and written communication skills.
• Ability to work with people with diverse backgrounds.

Responsibilities

• Assist in the daily management of the visit phone line to identify customers' needs and direct callers for timely responses.
• Assist the Senior Visit Coordinator, including front desk coverage, room scheduling, and coordinating faculty appointments.
• Provide administrative support including calendar management, triaging calls, and preparing meeting agendas.
• Provide event and project support as requested.
• Maintain complete and up-to-date files and databases on students; interpret policies and assist with admissions, registration and financial aid.

Job description

Student Services Technician

Job Title

Student Services Technician

Department

Admissions Office Administration

Worker Type

Regular

Pay Type

Hourly

Hourly Rate

19

Scheduled Weekly Hours

30

Benefit Eligible

Yes

Post-Offer, Pre-Employment Physical Required?

No

Job Description Summary

Performs a variety of moderately complex administrative tasks requiring some independent judgment related to ensuring the successful completion of the daily operations of Admission, Registrar and Student Financial Assistance.

This position works 30 hours per week from August to Mid May each year.

Job Description

Essential Duties

• Assist in the daily management of the visit phone line by identifying the customers' needs and directing callers to ensure impeccable customer service and timely response rate to all inquiries and concerns related to the visit experience.
• Assist the Senior Visit Coordinator, including front desk coverage, room scheduling, coordinating faculty appointments, etc.
• Provide administrative support including calendar management, triaging calls, preparing agendas for meetings, as well as other duties as requested.
• Provide event and project support, as requested
• Maintains complete, accurate, and up-to-date files and computer databases on students.
• Serves as informational resource for students and parents; investigates and resolves problems and difficulties regarding admission, registration and financial assistance. Interprets policies and procedures.
• Assist students and parents in various routine and non-routine activities regarding admissions, registration, and financial assistance.
• Performs a variety of intermediate to complex administrative tasks which may include process admission applications, credentials, and decisions; registration, course evaluation, classroom scheduling and evaluate transfer coursework; process student loan applications, monitoring loan progress, and process scholarship application.
• Monitors and reviews projects; ensures all necessary changes are made. Gathers and analyzes statistical information regarding admission, registrar and student financial assistance's programs and activities; produces reports.
• Performs a variety of administrative tasks including answering phones, typing, coordinating bulk mailings, ordering supplies and copying.
• Other duties as assigned.

Minimum Qualifications

Requires twelve months of coursework or training beyond high school and two years of related experience, or an equivalent combination of education and experience

Required Knowledge, Skills, and Abilities

• Knowledge of unit's operations, policies, and procedures
• Knowledge of computers and office applications
• Knowledge of related state and federal laws, e.g. FERPA
• Oral and written communication skills
• Ability to work with people with diverse backgrounds
• May require supervisory, clerical and/or research skills

Special Instructions (if applicable)

none

Additional Information

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.

Remote Work

For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Reasonable Accommodations

Requests for reasonable accommodations for disabilities related to employment should be directed to [e-mail] or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.

Miami University Values Statement

Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.

For more information on Miami University's mission and core values, please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement

Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to [e-mail] or 513-529-3560.

Clery Act

As part of the University's commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University's Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223.

Labor Law Posters for Applicants

Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information.