Student Services Specialist Sr (Veteran Services)

Maricopa Community College district; Phoenix (AZ); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Flexible Work Schedules

Tuition Reimbursement for employees &/

Arizona State Retirement System (ASRS)

Job summary

Maricopa County Community College District (MCCCD) is seeking a Student Services Specialist Sr. to provide frontline Veteran Services support and perform School Certifying Official duties, including VA enrollment certifications, amendments, and tuition reporting.

The role emphasizes compliance, coordination of student resources, and cross-training to ensure smooth operations for veteran and dependent students.

Qualifications

• Associate degree and two years of full-time equivalent student services or related experience OR equivalent combination thereof.
• Desired: Bachelor’s degree in Education, Liberal Arts and/or Sciences and experience supporting veterans orVA education benefits.

Responsibilities

• Performs School Certifying Official duties, reviewing eligibility and enrollment documentation; processes VA enrollment certifications and tuition submissions; ensures compliance with VA regulations.
• Provides frontline Veteran Services support in person and virtually; handles inquiries, explains processes, resolves routine issues, and escalates complex cases.
• Conduces routine compliance checks, maintains audit-ready records, and supports internal VA compliance reviews.
• Identifies barriers affecting veteran students; provides resource navigation and warm referrals to campus, VA, and community resources; documents contacts and follow-ups.
• Participates in VA and departmental training; supports cross-training, documentation, and peak enrollment coverage.

Education

Associate's Degree

Bachelor's degree

Job description

Student Services Specialist Sr (Veteran Services)

Job ID: 323451

Location: Phoenix College

Full/Part Time: Full Time

Regular/Temporary: Regular

Hiring Salary Range

$20.82 - $27.07/hourly, DOE

Grade

111

Work Schedule

Monday - Thursday, 9:15am - 6:15pm; Fridays, 8:00am-4:00pm

Summer Hours: Monday - Thursday, 7:00am-6:00pm

Some evenings and weekends may be required

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision - creating excellence in education for a better world.

We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Campus Statement

Situated in central Phoenix, Arizona, Phoenix College (PC) welcomed its inaugural class of students on September 13, 1920. A comprehensive community college with over 17,000 students and more than 150 degree and certificate programs, including two bachelor's degrees, Phoenix College embraces a student-centered approach to ensure quality teaching and learning. PC is a designated Hispanic Serving Institution (HSI) and is nationally recognized with the Seal of Excelencia. In 2025, PC was named as one of the top 16 community colleges in the nation as a Most Promising Place to Work by the National Institute for Staff and Organizational Development (NISOD). Join our top-tier faculty and staff as we innovate and lead in higher education.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

The Student Services Specialist Sr. provides frontline Veteran Services support, while independently performing School Certifying Official functions, including VA enrollment certifications, amendments, tuition and fee reporting, student file review, compliance follow-up, and maintenance of audit-ready records. The position also coordinates student resource referrals, resolves routine benefit and enrollment issues, and supports quality-control reviews that directly affect student payments and institutional compliance. Additionally, this role supports staff cross-training, document processing, and quality assurance; along with assisting during peak enrollment coverage, providing continuity of service required to support the department's growing veteran and dependent student population.

Essential Functions

30% - VA Education Benefit Certification and Compliance: Performs School Certifying Official duties, including reviewing student eligibility and enrollment documentation; processing VA enrollment certifications, amendments, adjustments, tuition and fee submissions, and enrollment changes; monitoring certification requirements; and ensuring transactions comply with Department of Veterans Affairs regulations and institutional procedures.

25% - Frontline Student Service, Intake, and Communication: Provides in-person and virtual frontline service through Veteran Services, including Desk 12, the Veteran Center, telephone, email, chat, and call-back services. Reviews Requests for Benefits and supporting documentation, responds to student inquiries, explains benefit and college processes, resolves routine issues, and escalates complex cases as appropriate.

20% - Compliance Review, Records Management, and Audit Readiness: Reviews student files for completeness and accuracy; conducts routine compliance checks and second reviews; follows up on missing or conflicting documentation; monitors enrollment changes, reporting issues, and potential debt or overpayment concerns; maintains audit-ready records; and assists with preparation for internal reviews and VA compliance survey activity.

15% - Student Resource Navigation and Follow-Up: Identifies academic, financial, benefit-related, and other barriers affecting veteran and dependent students; provides resource navigation and warm referrals to appropriate college, VA, and community resources; documents student contacts and next steps; and follows up when additional action is needed to support persistence and completion.

10% - Training, Quality Assurance, Outreach, and Other Duties: Participates in required VA and departmental training; supports staff cross-training, process documentation, and quality assurance; assists with peak enrollment coverage, outreach, and Veteran Services activities; collaborates with college departments and external partners; and performs other duties as assigned.

Minimum Qualifications

Associate's Degree from a regionally accredited institution and two (2) years of full-time equivalent student services or college teaching experience, or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job, unless otherwise subject to requirements established by law or regulation.

Desired Qualifications

• Bachelor's degree from a regionally accredited institution in Education, Liberal Arts and/or Sciences.
• Experience supporting veterans, military-affiliated students, or other specialized student populations in a higher education setting.
• Experience administering or supporting VA educational benefits, including enrollment certification and School Certifying Official responsibilities.
• Experience interpreting and applying federal, state, district, institutional, or VA requirements and maintaining documentation for compliance or audit purposes.
• Experience with student information systems, VA certification systems, electronic forms, reporting tools, and Microsoft or Google productivity applications.
• Demonstrated experience providing high-level customer service through in-person, telephone, email, chat, and virtual formats; resource navigation and follow-up; staff training; and cross-departmental coordination.
• One (1) year of full-time, relevant MCCCD experience within the previous two (2) years.

Special Working Conditions

• MCCCD does not sponsor individuals for any type of work visa.
• May be required to work evenings and weekends
• May require prolonged periods of viewing a computer screen and using a keyboard.
• Travel to campus during the interview/selection process will be at the candidate's own expense.

ADA AND OTHER REQUIREMENTS: Positions in this class typically require: reaching, standing, walking, lifting, typing, grasping, talking, hearing, seeing, and repetitive motions.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects including the human body.

Working Conditions: Work is routinely performed in an indoor, office environment.

Posting Close Date

Apply on or before 11/03/2026 to be considered.

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.