Student Services Specialist Sr (Advisement)

Maricopa Community College district; Phoenix (AZ); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

16–20 Paid Holidays

ASRS Pension

Job summary

Maricopa County Community College District (MCCCD) seeks a Senior Student Services Specialist in Advisement to support academic advising, transfer services, and degree progression. The role emphasizes holistic advising, outreach, and cross-functional collaboration to drive student success.

The position involves coordinating office workflow, leading group advising sessions, and guiding staff and orientation initiatives. A relevant associate degree and experience in student services are required.

Qualifications

• Associate's Degree from a regionally accredited institution and two years of student services experience or related fields.
• Equivalent combination of degree and directly related full-time work experience may be considered.

Responsibilities

• Advises students by appointment, drop-in, electronically, or by phone, addressing barriers and guiding degree requirements.
• Coordinates advising-related projects, orientation, and enrollment management activities.
• Prepares reports, maintains student records, and trains staff on advising procedures.

Skills

Student advising

Communication

Organization

Education

Associate's degree

Bachelor's degree

Tools

SIS

Salesforce

PeopleSoft

Banner

Job description

Student Services Specialist Sr (Advisement)

Job ID: 323401

Location: Phoenix College

Full/Part Time: Full Time

Regular/Temporary: Regular

Hiring Salary Range

$20.82 - $27.07/hourly, DOE

Grade

111

Work Schedule

Monday - Thursday, 9:00am - 6:00pm; Fridays 7:30am-4:30pm some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7:30am-6:00pm or 8:00am-7:00pm

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Campus Statement

Situated in central Phoenix, Arizona, Phoenix College (PC) welcomed its inaugural class of students on September 13, 1920. A comprehensive community college with over 17,000 students and more than 150 degree and certificate programs, including two bachelor's degrees, Phoenix College embraces a student-centered approach to ensure quality teaching and learning. PC is a designated Hispanic Serving Institution (HSI) and is nationally recognized with the Seal of Excelencia. In 2025, PC was named as one of the top 16 community colleges in the nation as a Most Promising Place to Work by the National Institute for Staff and Organizational Development (NISOD). Join our top-tier faculty and staff as we innovate and lead in higher education.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

Student Services Specialist Sr. performs advanced, technically complex program support and administrative tasks within Academic Advising and Transfer Services. This role plays a vital part in driving student success, retention, and degree progression through holistic advising, targeted outreach, and cross-functional collaboration. In addition to direct student support, this position coordinates office workflow, chat coverage, leads group advising, new student orientations (Bear Tracks Embark), family college orientation initiatives, and provides guidance and training to department staff.

If you are passionate about empowering students, removing barriers to degree completion, and making a lasting impact on higher education success, we encourage you to apply!

Essential Functions

35% - Advises students by appointment, drop-in, electronically, and over the phone, or as elevated by other student services staff. Identifies resources needed to address students' circumstances and potential barriers. Researches and assists in analyzing and interpreting guidelines and regulations specifically around program/degree requirements.

30% - Coordinates projects, events, and activities related to academic advising, orientation, and enrollment management. Coordinates workflow and the implementation of academic advising policies and procedures. Performs more technically complex and difficult student advising and processing.

25% - Prepares reports and maintains records, and tracks students' performance and progress. May evaluate admissions data such as transcripts and transfer credit. Coordinates and maintains database information and reporting systems. Provides training or orientation to other staff, as assigned.

10% - Performs other duties as assigned.

Minimum Qualifications

Associate's Degree from a regionally accredited institution and two (2) years of student services experience or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid or related student development programs.

OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

• 1.Bachelor's degree in Education, and/or liberal arts or sciences discipline.
• 2.(3) three years of experience working in a student services environment, providing support to Academic Advising Unit in a community college or university and/or teaching experience in a college or university setting.
• 3. Experience using online student databases systems (i.e., SIS, Salesforce, PeopleSoft, Banner)
• 4. Demonstrated Experience with identifying/referring students to resources needed to address students' circumstances and potential barriers.
• 5.(2) two years of experience Coordinating projects, events, and activities related to academic advising, orientation, and/or enrollment management.
• 6.One (1) year of full-time, relevant MCCCD experience within the previous two (2) years.

Special Working Conditions

• MCCCD does not sponsor individuals for any type of work visa.
• May be required to work evenings and weekends, May require prolonged periods of viewing a computer screen and using a keyboard.
• Travel to campus during interview/selection process will be at candidate's own expense.

ADA AND OTHER REQUIREMENTS

Positions in this class typically require: reaching, standing, walking, lifting, typing, grasping, talking, hearing, seeing and repetitive motions.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects including the human body.

Working Conditions: Work is routinely performed in an indoor, office environment.

Posting Close Date

Apply on or before 10/21/26 to be considered.

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

MCCCD is an Equal Opportunity Employer.