Student Services Specialist Sr. (Admissions & Records)

Maricopa Community College district; Phoenix (AZ); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid time off

Tuition reimbursement

ASRS Pension

Flexible work schedules

Job summary

GateWay Community College is hiring a Student Services Specialist Senior to deliver higher-level enrollment services in admissions, records, and registration. You will support a diverse population of students and staff, coordinate back-office workflow, and provide training to fellow staff.

The position requires an Associate's Degree and two years of related experience, with MCCCD offering comprehensive benefits and flexible schedules across ten colleges in the district.

Qualifications

• Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience.
• Equivalent combination of degree and directly related full-time work experience may be considered.

Responsibilities

• Leads and coordinates back office workflow, including transcripts, graduation processing, and enrollment-related tasks.
• Provides support to call center and front desk functions; addresses concerns and prepares reports.
• Trains and develops staff; prepares training materials for new and current personnel.
• Assists students in admissions, registration, financial aid, and other enrollment services.
• Compiles data and reports for supervisors and monitors workflow.

Job description

Student Services Specialist Sr. (Admissions & Records)

• Job ID: 323247
• Location: GateWay Community College
• Full/Part Time: Full Time
• Regular/Temporary: Regular

Hiring Salary Range

$20.82 - $27.07/hourly, DOE

Grade

111

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

GateWay Community College is now hiring a great new role! Our exciting Student Services Specialist Senior position performs higher-level enrollment services functions providing student support services for the college in the areas of admissions, records and registration. The person hired for this role will serve a diverse population of students, staff, faculty and community members in all areas of enrollment services. The Student Services Specialist Senior coordinates office workflow and provides training to other staff members.

Essential Functions

40% - Leads and coordinates back office workflow, which may include incoming/outgoing transcripts, graduation-processing, selective admissions processing, document retention, eForms, National Student Clearinghouse; provides support to call center & front counter/welcome desk functions and staff; address concerns and resolves problems; composes edits and prepares correspondence and reports. Monitors quality assurance to include regular review (e.g. spot checks) to ensure accuracy of completed transactions, monitor reports related to enrollment in order to comply with district and government requirements.

20% - Provides backup to back office processing as needed to meet deadlines, department goals; assists new and continuing students in person, over the phone and via email in all student services processes including admissions, registration, financial aid, and referrals to other related student services functions.

15% - Assist with training and prepare training materials for new and current contact center staff, maintain various admissions and records reports, answer incoming calls, chats and texts, Monitor group emails.

15% - Provides direct student assistance with enrollment functions such as admissions, registration, residency, enrollment verifications, etc.

10% - Compiles and prepares data for supervisors on back office functions and workflow. Other duties as assigned.

Minimum Qualifications

Associate's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

OR

An equivalent combination of the conferred degree and directly related full‑time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

A. Two (2) or more years' experience working in a One-Stop Enrollment Services and/or Admissions & Records Office.

B. One (1) or more years' experience working with Peoplesoft (Student Information System), Dynamic Forms, Google forms/Google Suite, phone systems, etc.

C. One (1) or more years' experience compiling data and providing reports.

D. One (1) year demonstrated leadership experience coordinating and/or leading project management and/or workflow.

E. One (1) or more years of experience working with state or federal regulations as it relates to student services in a higher education setting.

F. One (1) or more years of experience working with students from diverse backgrounds and cultures.

G. One (1) year full‑time relevant MCCCD experience during the previous two (2) years.

Special Working Conditions

• May be required to travel or be assigned to all GateWay locations
• May require some evenings or weekends
• May require prolonged periods of viewing a computer screen
• May be required to lift or carry up to #25 lbs
• MCCCD does not sponsor individuals for any type of work visas

Posting Close Date

Open until filled

First Review 09/16/2026

Applications received after the review date may not be screened

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.