Student Services Analyst (Student Leadership & Development)

Maricopa Community College district; Phoenix (AZ); On-site; USD 53,000 - 69,000; Full time

Job summary

South Mountain Community College is seeking a Student Services Analyst in the Student Leadership & Development area to lead and strengthen high-impact co-curricular learning opportunities that advance student learning, leadership, belonging, and success.

The Analyst also develops student leadership initiatives; supports student clubs and organizations; coordinates the Student Ambassador Program, volunteerism, and civic engagement efforts; builds partnerships with faculty, campus departments,

Qualifications

• Bachelor's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.
• OR Associate's Degree from a regionally accredited institution and four (4) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.
• OR High School/G.E.D. from a regionally accredited institution and six (6) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

Responsibilities

• 40% - Service Learning & Community-Based Learning: lead coordination, implementation, and evaluation of service-learning initiatives with faculty, students and partners.
• 20% - Student Leadership Development: develop, coordinate and evaluate leadership programs and trainings.
• 10% - Student Ambassador Program: coordinate recruitment, onboarding and training of ambassadors.
• 10% - Civic Engagement & Community Partnerships: build relationships with community organizations and promote student engagement.
• 10% - Program Assessment & Continuous Improvement: collect and analyze data to improve programs and outcomes.
• 5% - Student Clubs & Organizations: support clubs, officers and advisors with policies and planning.

Education

Bachelor's Degree

Associate's Degree

High School/G.E.D.

Job description

Student Services Analyst (Student Leadership & Development)

Job ID: 323443

Location: South Mountain Comm College

Full/Part Time: Full Time

Regular/Temporary: Regular

Salary Range

$53,050.25 - $68,964.82/annually, DOE

Grade

114

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Campus Statement

South Mountain Community College (SMCC) reflects the diversity of the surrounding community, a rich mix of rural, urban, and suburban neighborhoods. Many of our students arrive from Phoenix, Laveen, Tempe, Guadalupe, and the surrounding area to attend classes at the main campus or our offsite facility in Guadalupe; we also offer evening courses in Laveen at Betty Fairfax High School.

Of the approximately 5,000 students enrolled at SMCC nearly 70 percent were first-generation college students and 48 percent intended to transfer to a university to further their education. And, with more than 80 percent of these students identifying as a minority, SMCC has been federally designated as a Minority Serving and Hispanic Serving Institution.

Our small, personalized classes are offered days, evenings, and online, led by an engaged and accomplished faculty. Career and academic counseling are also available. SMCC is also a Strengths-Based Institution, helping you determine your strengths and then strategize with you to maximize those strengths in your academic and career choices.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

South Mountain Community College is seeking a Student Services Analyst - Student Leadership & Development to lead and strengthen high-impact co-curricular learning opportunities that advance student learning, leadership, belonging, and success. The position serves as the campus coordinator for Service Learning and Community-Based Learning and leads the planning, administration, implementation, and evaluation of programs that connect academic learning with meaningful community engagement. The Analyst also develops student leadership initiatives; supports student clubs and organizations; coordinates the Student Ambassador Program, volunteerism, and civic engagement efforts; builds partnerships with faculty, campus departments, and community organizations; and uses participation data, assessment results, and student feedback to guide continuous improvement. The position provides program guidance, technical assistance, training, and operational leadership to students and stakeholders while supporting effective and compliant program delivery.

Essential Functions

40% - Service Learning & Community-Based Learning

Leads the coordination, administration, implementation, and evaluation of campus Service Learning and Community-Based Learning initiatives. Collaborates with faculty, academic departments, students, and community partners to develop meaningful learning experiences that connect academic learning and course outcomes with community-identified needs. Develops and maintains community partnerships, coordinates service-learning opportunities and projects, and provides program guidance, technical assistance, student preparation, and ongoing support to faculty, students, and community partners. Identifies opportunities to expand faculty and student participation, researches promising practices, assesses program effectiveness, and recommends strategies to strengthen and grow Service Learning and Community-Based Learning across the College.

20% - Student Leadership Development

Develops, coordinates, facilitates, and evaluates leadership development programs, workshops, trainings, retreats, and other co-curricular learning experiences. Creates intentional opportunities that strengthen students' leadership skills, self-awareness, communication, teamwork, advocacy, professional growth, and sense of belonging. Provides coaching, resources, and guidance to student leaders and collaborates with campus partners to integrate leadership development throughout the student experience.

10% - Student Ambassador Program

Coordinates the Student Ambassador Program, including recruitment, selection, onboarding, training, development, scheduling, and ongoing guidance. Develops expectations and learning opportunities that prepare ambassadors to represent the College, support outreach and campus engagement, and serve as peer leaders. Monitors participation and program effectiveness and recommends improvements that strengthen the student ambassador experience.

10% - Civic Engagement, Volunteerism & Community Partnerships

Develops and coordinates civic engagement, voter education, volunteer, and community service initiatives that promote informed participation and community involvement. Builds and maintains relationships with community organizations, nonprofit agencies, schools, public entities, and other partners to expand student engagement, leadership, and service opportunities. Represents Student Life & Leadership in campus and community meetings, events, committees, and collaborative initiatives.

10% - Program Assessment, Data & Continuous Improvement

Collects, maintains, analyzes, and reports program participation data, student learning outcomes, surveys, feedback, and other information to evaluate program effectiveness and impact. Prepares reports and recommendations; researches trends and promising practices in service learning, student leadership, civic engagement, and co-curricular learning; and uses findings to strengthen programs, partnerships, student learning, and continuous improvement.

5% - Student Clubs & Organizations

Provides guidance and support to student clubs, organization officers, and faculty/staff advisors regarding College and District processes, program requirements, risk management, event planning, funding processes, and leadership best practices. Supports officer and advisor training, club development, recruitment, continuity, collaboration, and compliance while promoting meaningful student involvement and leadership opportunities.

5% - Program Administration, Compliance & Resources

Maintains program records, documentation, databases, and resources; monitors applicable College and District policies, procedures, requirements, and expenditures; and provides information and technical assistance to students, faculty, staff, and community partners. Supports effective, organized, and compliant program operations and performs other duties as assigned.

Minimum Qualifications

Bachelor's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

Associate's Degree from a regionally accredited institution and four (4) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

High School/G.E.D. from a regionally accredited institution and six (6) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

Desired Qualifications

A. Experience coordinating, administering, implementing, or evaluating Service Learning and/or Community-Based Learning programs in a higher education setting.

B. Experience developing and facilitating student leadership programs, workshops, trainings, retreats, or other co-curricular learning experiences.

C. Experience advising or supporting student clubs, organizations, student leaders, and/or faculty/staff advisors, including training on policies, procedures, event planning, or leadership practices.

D. Experience developing community partnerships and coordinating volunteer, community service, civic engagement, voter education, or related student engagement initiatives.

E. Experience coordinating, training, supervising, or providing work direction to student employees, peer leaders, ambassadors, interns, or volunteers.

F. Experience collecting, analyzing, and reporting program data, student learning outcomes, surveys, or other assessment information and using findings for program improvement.

G. Experience presenting to and collaborating with diverse students, faculty, staff, administrators, and community partners, including public speaking, facilitation, and written communication.

H. One year of relevant full-time MCCCD experience within the past two years.

Special Working Conditions

ADA AND OTHER REQUIREMENTS

Positions in this class typically require reaching, standing, walking, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects including the human body.

Posting Close Date

Apply on or before October 3, 2026 to be considered.

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.