Student Services Specialist(Specially Funded)(Northern Location)

Maricopa Community College district; Tempe (AZ); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid time off

Holidays

Life Insurance

ASRS Pension

Tuition Reimbursement

Professional Development

Flexible Schedules

Job summary

Maricopa County Community College District is seeking aHigh-Impact Student Services Specialist at Rio Salado College. The role delivers frontline student services, coordinates intake, enrollment, and testing processes, and ensures FERPA and college policies compliance while guiding customers and staff.

Responsibilities include data accuracy across SIS/CRM/LACES, supporting onboarding and training, and collaborating with campus partners to improve workflow and student retention.

Qualifications

• Customer service experience required.
• Experience maintaining records and data.
• Experience working in education setting preferred.

Responsibilities

• Provide front-line student services and program guidance to students, staff, and the public.
• Monitor data quality and reporting across SIS, CRM, LACES, and related systems.
• Coordinate daily operations and train staff on workflows and procedures.
• Perform other program, administrative, and student services duties as assigned.

Skills

Customer service experience

Data entry and data integrity

Educational setting

Diversity & inclusion experience

Leadership in collaboration

Google Suite & MS Office

MCCCD familiarity

Education

Associate's Degree

Job description

Job Details

Job ID: 323381

Location: Rio Salado Community College

Regular/Temporary: Regular

Hiring Salary Range: $19.23 - $24.28/hourly, DOE

Grade: 109

Work Schedule: Monday - Thursday, 8:30am - 7pm; some weekends may be required

Work Calendar: 12 Months

Funding Information: This is a grant funded assignment with a projected end date of 06-30-2027 with renewal based on available funds and the needs of MCCCD.

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

Provides high-level, solution-oriented front line student services, operational support, and administrative coordination for students, staff, and the public. Develops and maintains program knowledge base, including workforce development pathways, to inform prospective students and respond to inquiries. Assesses and identifies student needs during intake, registration, enrollment, admissions, and testing processes while ensuring compliance, including internal procedures development, to meet program guidelines, Family Educational Rights and Privacy Act (FERPA), Arizona Department of Education, and Maricopa Community College policies. Tracks student registration, program eligibility, and tuition payment status, as appropriate, and ensures Student Information Services (SIS) records are accurate. Maintains and monitors student records for accuracy, monitors data and reporting functions, conducts Customer Relationship Management (CRM) oversight, troubleshoots to resolve complex technical and enrollment issues in collaboration with college-wide departments, and coordinates daily site operations. Supports functions in LACES, such as class creation and monitoring data for accuracy. Supports student services team members through onboarding, training, and ongoing procedural changes. Collaborates with instructional and student support areas to improve workflow efficiency, maintain effective program operations, and support student retention and success.

Essential Functions

35% - Provides Student Services and Program Guidance. Provides solution-oriented, front-line student services and operational support to students, staff, and the public regarding workforce development programs, pathways, eligibility requirements, admissions, registration, enrollment, and available resources. Develops, maintains, and applies program knowledge and resources to respond to inquiries and guide prospective and current students through applicable processes. Assesses student needs during intake, registration, enrollment, and testing and identifies appropriate services, resources, and next steps. Tracks student registration, program eligibility, and tuition payment status, as applicable. Coordinates standardized assessment scheduling and implements strategies to improve student participation and access. Independently researches, analyzes, and resolves registration and enrollment, eligibility, and technical issues that require interpretation of program requirements or coordination across College departments. Identifies recurring barriers to student access and recommends process improvements to enhance service delivery, retention, and student success. Collaborates with instructional teams, student support areas, and external partners to resolve barriers, improve service delivery, and promote student retention and success.

35% - Oversees Student Information, Data Accuracy and Reporting. Monitors and evaluates data quality, system processes, and reporting functions across SIS, CRM, LACES, and other applicable databases. Analyzes discrepancies, identifies trends and recurring errors, coordinates corrective actions, and recommends improvements to data management and reporting practices. Develops, revises, and implements internal procedures and provides guidance to staff regarding data integrity, documentation, and compliance requirements. Performs and oversees specialized data entry and record maintenance related to student registration, program eligibility, enrollment, attendance, assessment, tuition payment status, and program participation. Supports LACES functions, including class creation, data monitoring, and verification of record accuracy. Conducts data reviews and audits, identifies discrepancies, researches errors, and coordinates corrective actions to maintain data integrity and support required reporting. Develops, updates, and implements internal procedures and data management practices in accordance with program guidelines, grant requirements, the Family Educational Rights and Privacy Act (FERPA), Arizona Department of Education requirements, and Maricopa Community College policies and procedures. Monitors CRM processes and data quality, reinforces consistent documentation practices, and supports compliance with established reporting and recordkeeping requirements.

20% - Coordinates Daily Operations and Provides Staff Training and Workflow Guidance. Coordinates daily student services and site operations to support efficient service delivery, consistent procedures, and continuity of program activities. Supports the onboarding, training, and ongoing development of student services team members by providing procedural guidance, demonstrating established workflows, and communicating updates to policies, systems, and operational practices. Coordinates and guides the daily workflow of part-time student services staff by assigning and prioritizing tasks, monitoring work completion, clarifying procedures, and providing guidance on service delivery, data entry, and recordkeeping expectations. Assists with training needs and staff with resolving operational and technical questions, and reinforces consistent application of established procedures. Participates in staff meetings, job-related training, and professional learning activities to support communication, collaboration, and continuous improvement.

10% - Performs Other Program, Administrative, and Student Services Duties: Performs other related student services, administrative, data management, operational support, and special project duties as assigned in support of program, department, and College priorities.

Minimum Qualifications

Associate's Degree from a regionally accredited institution, and one (1) year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

• A. Customer service experience
• B. Experience in maintaining records and tracking and organizing data
• C. Experience working in an educational setting
• D. Experience working with diverse populations
• E. Leadership experience in a collaborative environment
• F. Experience using Google Suite and Microsoft Office, computer-based databases, and spreadsheets
• G. One (1) year of full-time relevant MCCCD experience during the previous two (2) years

Special Working Conditions

Assigned work location is Rio Salado College Northern, 1715 W. Northern, Phoenix, AZ 85021. Travel to campus during interview/selection process will be at candidate's own expense. May require some evenings or weekends. May require prolonged periods of viewing a computer screen. May be required to lift or carry up to 25 lbs.

• RSC Tempe: 2323 W 14th St, Tempe, AZ 85281
• RSC Avondale: 420 N. Central Ave, Avondale, AZ 85323
• RSC Southern: 3320 S. Price Rd, Tempe, AZ 85282
• RSC Surprise: 12535 W. Smokey Dr, Surprise, AZ
• RSC Thomas: 3631 W. Thomas Road, Phoenix, AZ 85019
• RSC @ Glendale Community College: 6000 W Olive Ave, Glendale, AZ 85302
• RSC @ South Mountain Community College: 7050 S 24th St., Phoenix, AZ 85042

Possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd

OR

Possession of a valid State Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd

Posting Close Date

Apply on or before October 22, 2026 to be considered.

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado College's Title IX/504 Coordinator is O.Tafari Osayande, [e-mail], 480/517-8196.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.