Student Services Specialist (Early Outreach Program)

Maricopa Community College district; Glendale (AZ); On-site; USD 40,000 - 52,000; Full time

Job summary

The Maricopa County Community College District (MCCCD) seeks a Student Services Specialist to support the Early College Program at Glendale Community College. The role delivers direct student services, outreach, and problem resolution to promote enrollment and retention of high school students.

The Specialist will help with program evaluation, workshops, and collaboration with internal and external partners to advance college access and student success.

Qualifications

• Associate's Degree and one year full-time student services or related experience.
• Equivalent combination of degree and related full-time work experience may be considered.
• Experience in advising, financial aid, or outreach is preferred.

Responsibilities

• Provide direct student service delivery, problem resolution, and technical assistance.
• Support enrollment initiatives and serve as liaison with high schools and community partners.
• Develop and implement programming (workshops) and events to support student development.
• Assist with evaluation of criteria for program eligibility and maintain records.
• Assist with orientation, recruitment, placement testing, and retention activities.

Skills

Student services

Advising

Outreach

Customer service

Education

Associate's Degree

Job description

Student Services Specialist (Early Outreach Program)

Job ID: 323080

Location: Glendale Community College

Full/Part Time: Full Time

Regular/Temporary: Regular

Salary Range: $19.23 - $24.28/hourly, DOE

Grade: 109

Work Schedule: Tuesday - Saturday, 8am - 5pm; some evenings and weekends may be required.

Summer Hours: Monday - Thursday, 7am-6pm.

Work Calendar: 12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our visioncreating excellence in education for a better world.

We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

The Early College Program consists of high school students participating in Achieving a College Education (ACE) (designed to help first-generation, financially disadvantaged college-bound students succeed) and Hoop of Learning (HOL) (high school-to-college bridge program for Native American high school students.) Both programs allow students to earn college credits while still attending high school. The Student Services Specialist will assist the Early College Program at GCC by providing direct student service delivery, as well as problem resolution, and technical assistance. This position will support the college's strategic enrollment initiatives by serving as an Early College Programs community liaison providing outreach services to high schools, community agencies, and organizations to promote the enrollment/retention of students enrolled in Early College opportunities at GCC. This position will assist with the evaluation of criteria used for program eligibility, researching program activities and recommending enhancements, and developing and implementing programming (workshops) and events to support student development and student success. As a representative of the institution, this position will work closely with internal and external constituents and utilizes a broad base of knowledge of student service functions to support Early College students in understanding and navigating the admissions and enrollment processes at GCC along with supporting college retention.

Essential Functions

30% - Performs a variety of student services functions for programs to support the Early College Programs Department at GCC by providing student support to current student by monitoring their progress, academic planning/advising and orientation to enhance student success with continuing Early College students in all aspects of student services including recruitment, placement testing, academic planning, registration, financial aid, orientation programming and retention activities; advises students regarding degree options, transfer options, academic success and financial planning. Maintains a cohort of students for advising purposes, monitors and tracks student progress through completion, maintains records, assists with student persistence and completion efforts, identify resources needed to address students' circumstances and potential barriers, assesses and identifies students' needs and refers more complicated cases to the next level, meets and corresponds with students and/or parents/guardians communicates by having in person or virtual meetings or corresponding via email and phone.

30% - Assists in coordination and provides monthly in-person workshops for this population that incorporates tools for college success that includes but not limited to: Time Management, Overcome Procrastination, Staying Motivated, Canvas 101, Library Resources, FAFSA Prep, Civic Engagement and general advising.

20% - Assists with and presents campus outreach and retention-based events for potential Early College students by maintaining accurate records, assisting students with follow-up activities, responding to prospective student inquiries; abide by and explains federal, state, district and/or local policies; provides information to students, parents and other stakeholders and assisting with and presenting at New Student Orientation

15% - Maintains and updates websites, maintains electronic database information and reporting systems, monitors program budget and expenditures, plans and assists with special events (including but not limited to Welcome Back and Senior Recognition Ceremony). Prepares, designs and maintains correspondence, reports, presentation and program materials and documentation

5% - Assists with special projects as assigned; other duties as assigned commensurate to grade level of position

Minimum Qualifications

Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

A. Bachelor's Degree from an accredited institution

B. One or more years' experiencing developing and/or delivering group presentations

C. One or more years' experience in advising and/or providing student support

D. One or more years' experience in outreach and/or recruitment functions within higher education

E. One or more years' experience using technology to support academic advising, student success, student learning, and/or career advising

F. One or more years' experience with high school student populations in an educational setting

G. One year of full-time relevant MCCCD experience during the previous two years

Special Working Conditions

Tuesday - Saturday on campus presence, 8 a.m. - 5 p.m. during the semester and Monday -Thursday 7 a.m. - 6 p.m. during the Summer

Travel to local high schools and community partners

Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements

Travel to campus during interview/selection process will be at candidate's own expense

Will be required to travel or be assigned to all MCCCD locations

May be required to work evenings

May require prolonged periods of viewing a computer screen

May be required to lift or carry up to 25lbs

Posting Close Date

Open until filled. First Review Date: Monday, August 31, 2026. Applications received after the review date may not be screened.

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.