Student Services Analyst (Health Services Leadership BAS Advisor)

Maricopa Community College district; Phoenix (AZ); Sur place; USD 53 000 - 69 000; Plein temps

Résumé du poste

GateWay Community College, part of Maricopa County Community College District, seeks a Student Advisor to support its Health Services Leadership BAS program. The role provides operational planning, program management, and direct student service delivery for the Allied Health division, including other healthcare bachelor programs.

The position focuses on end-to-end academic advising, outcomes assessment, and collaboration with faculty and counselors to promote student success and degree

Qualifications

• Bachelor's Degree from a regionally accredited institution and two years of student services or college teaching experience.
• Equivalent combination of education and experience sufficient to perform the essential duties.

Responsabilités

• Provide end-to-end Academic Advising to a caseload of students, supporting learning, persistence and degree completion.
• Coordinate with faculty to support advising, retention and success; connect students with tutoring and career services.
• Guide students on degree options, transfer pathways, course selection and registration, and monitor progress toward certificates or degrees.
• Develop and deliver training for faculty and staff on advising topics and best practices.

Formation

Bachelor's Degree

Description du poste

Student Services Analyst (Health Services Leadership BAS Advisor)

Job ID: 323390

Location: GateWay Community College

Full/Part Time: Full Time

Regular/Temporary: Regular

Hiring Salary Range: $53,050.25 - $68,964.82/annually, DOE

Grade: 114

Work Schedule: Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar: 12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

GateWay Community College is hiring a Student Advisor role to support its Bachelor's of Applied Science in Health Services Leadership program. This position coordinates, administers, and implements student academic advisement primarily for the Allied Health division by providing operational planning, program management and evaluation, direct student service delivery, problem resolution, and technical assistance for the Health Services Leadership (HSL) program. This position may work with students enrolled in or preparing for other healthcare bachelors degree programs as well, including the GateWay Community College Bachelors of Science in Nursing program and the Bachelors of Applied Science in Nuclear Medicine Technology with the Nursing and Medical Imaging Divisions.

Essential Functions

45% - Provides professional-level, end-to-end Academic Advising to a caseload of students, supporting student learning, persistence, and degree completion. Provides one-on-one as well as group academic advising, onboarding, retention, and academic advising and success support functions to students to ensure ongoing successful progress toward program or degree completion. Provides guidance to students on goal setting, decision-making, degree and certificate options, transfer pathways, course selection, registration, academic progress, and satisfactory progress toward a certificate or degree using PeopleSoft and other technology. Identifies academic options including extracurricular activities, study abroad program(s), research, and internships. Provides advice and consultation to students on selecting options best suited to their goals, interests, and skills. As the primary liaison, they connect students with academic and personal resources, including tutoring, counseling, and career services. Provides ongoing, proactive follow-up to ensure student learning and progress outcomes are met. Monitors student academic progress through various reporting tools.

25% - Facilitates change management activities related to Guided Pathways and the case management approach to program advisement. Provides programmatic support of this model by being an institutional resource to improve and advance the advisement role for student success. Works collaboratively and collegially with academic units and student services throughout the colleges and across the district to facilitate comprehensive academic support. Acts as college/department liaison to current and prospective students, faculty, staff, and external groups on issues related to academic advising and success. Coordinates with College and District partners to promote programs on campus and within the community. Develops and delivers training and professional development to faculty and staff on topics related to advising; Interprets and explains College and Maricopa Community College District policies and procedures related to admissions, curriculum, advising, student success, and degree completion. Works with faculty and counselors to develop and deliver student success courses. Supervises and provides work direction to undergraduate student workers as needed. Evaluates performance and provides feedback on occasion. Handles immediate or sensitive issues requiring confidentiality or quality assurance. Escalates matters requiring senior leadership intervention at a Director or Dean level.

15% - Researches program opportunities, industry standards, trends, best practices, and emerging technologies. Coordinates projects related to student learning, success, and retention. Implements program outreach, recruitment, and retention efforts. Prepares and presents at new student orientations and information sessions for current and prospective students. Outreach work to student organizations. Designs, develops, maintains, and delivers program resource information, presentations, reports, correspondence, and promotional material.

15% - Develops and assesses student learning outcomes. Conducts assessments. Analyzes and maintains program data to gauge student learning and success as well as program effectiveness. Coordinates, implements, and evaluates processes and procedures. Makes recommendations for program improvements. Performs other duties as assigned.

Minimum Qualifications

Bachelor's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Desired Qualifications

A. Bachelor's Degree or higher in Education, Leadership, Management, Counseling, Communications, or any liberal arts/sciences/nursing/healthcare or related discipline OR a Certification in Academic Advising.

B. Two (2) or more years of experience teaching or providing academic or career advising in a college or university setting.

C. Experience applying academic or career advising approaches, theories, and competencies such as FYE and guided pathways.

D. Experience developing and delivering academic presentations, such as information or orientation sessions.

E. One (1) year full-time relevant MCCCD experience during the previous two (2) years

Special Working Conditions

• May be required to travel or be assigned to all GateWay locations
• May require some evenings or weekends
• May require prolonged periods of viewing a computer screen
• May require to lift or carry up to #25 lbs
• MCCCD does not sponsor individuals for any type of work visas

Posting Close Date

Open until filled. First Review on October 21, 2026 Applications received after the review date may not be screened

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.