Student Services Supervisor (Admissions & Records)

Maricopa Community College district; Phoenix (AZ); On-site; USD 65,000 - 84,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid time off

Holidays

ASRS Pension

Tuition Reimbursement

Flexible schedules

Job summary

GateWay Community College, part of MCCCD, seeks a Student Services Supervisor for Admissions & Records to oversee daily operations and lead staff. The role partners with the Director of Student Services to meet timelines, policy rules, and service standards.

The incumbent will handle enrollment services, residency, and document authentication while coordinating with college teams and external partners. 12‑month calendar and some evenings/weekends may apply.

Qualifications

• Bachelor's Degree from a regionally accredited institution in education, sociology, business administration or directly related field.
• Four (4) years of student services or related experience.
• Experience with regulatory requirements in higher education is desirable.

Responsibilities

• Oversee daily operations of the Admissions & Records Office and supervise staff.
• Plan, organize, and evaluate work to meet timelines and policy compliance.
• Collaborate with college teams and external partners on enrollment services.

Skills

Customer service

Communication

Staff supervision

Education

Bachelor's Degree in related field

Tools

PeopleSoft

Student Information System

Dynamic Forms

Google Forms/Google Suite

Phone systems

Job description

Student Services Supervisor (Admissions & Records)

Job ID: 323200

Location: GateWay Community College

Full/Part Time: Full Time

Regular/Temporary: Regular

Hiring Salary Range: $64,989.46 - $84,486.50/annually, DOE

Grade: 117

Work Schedule: Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar: 12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

GateWay Community College is now hiring a great new role! The Student Services Supervisor will work closely with the Director of Student Services to provide oversight of daily operations for the Admissions & Records Office. This exciting role plans, organizes, assigns, supervises, reviews and evaluates the work of staff. In this role, the individual hired will monitor operational compliance with policies and regulations. This individual will work with college and project teams in a lead role and will be responsible for the following: meeting outcomes and timelines through planning, communication and collaboration with teams and stakeholders, problem resolution, attendance, front counter and welcome desk services and back office support.

Essential Functions

40% - Works closely with the Director of Student Services and assists credit, clock, non-credit, and new and continuing students in person, over the phone, and via email with all enrollment services functions and processes, including but not limited to admissions, registration, program information, community education, and financial aid. Reviews and determines residency; processes lawful presence and ID authentication documentation, U18 and Special Admissions applications; and provides support to call center and front counter/welcome desk functions. Identifies program needs and issues; directs and oversees the resolution of escalated issues and customer concerns. Reviews program requirement criteria to evaluate and determine enrollment, attendance, and graduation eligibility; and/or evaluates policies and procedures to determine and ensure program compliance with college, district, federal, and state laws. Runs and reviews various exception reports in SIS (PeopleSoft), SSRS, or other databases on a daily, weekly, and monthly basis until resolved. Monitors student enrollment and attendance daily and implements quality assurance measures, including regular reviews and spot‑checks, to ensure the accuracy and integrity of completed transactions and record maintenance.

30% - Works closely with the Director of Student Services to plan, organize, assign, supervise, review, and evaluate the work of staff; address concerns and resolve problems; and compose, edit, and prepare correspondence and reports. Conducts performance appraisals and implements developmental plans for staff. Prepares and conducts staff training and develops and implements comprehensive records management procedures.

20% - Develops and maintains relationships and coordinates with GWCC academic departments, program managers, instructors, Student Affairs departments, and other internal and external partners to develop a thorough understanding of programs, services, and business processes. Attends departmental meetings, training sessions, and professional development opportunities. Performs other duties as assigned at various GWCC locations.

10% - Monitors reports related to enrollment to ensure compliance with district and government requirements, including preparing reports and resolving reporting discrepancies. Performs other duties as assigned.

Minimum Qualifications

Bachelor's Degree from a regionally accredited institution in education, sociology, business administration or directly related field and four (4) years of student services or related experience.

OR

An equivalent combination of the conferred degree and directly related full‑time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

1. Masters Degree
2. Experience working in a One-Stop Enrollment Services and/or Admissions & Records Office
3. Experience working with Peoplesoft, Student Information System, Dynamic Forms, Google forms/Google Suite, phone systems, etc.
4. Experience providing customer service including in person, over the phone, text and via email
5. Experience working with state or federal regulations as it relates to student services in a higher education setting
6. One (1) year full-time relevant MCCCD experience during the previous two (2) years

Special Working Conditions

• May be required to travel or be assigned to all GateWay locations
• May require some evenings or weekends
• May require prolonged periods of viewing a computer screen
• May require lifting or carry up to 25 lbs
• MCCCD does not sponsor individuals for any type of work visas

Posting Close Date

Open until filled. First Review on September 8, 2026.

Applications received after the review date may not be screened.

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.