Student Services Specialist (Specially Funded)

Maricopa Community College district; Tempe (AZ); On-site; USD 26,000 - 33,000; Full time

Job summary

Maricopa County Community College District (Rio Salado College) seeks a Student Services Specialist (S specially Funded) to advance CTE enrollment and completion. You will engage with prospective and current students through calls, emails, texts and in-person outreach, guiding them through admissions, residency verification, and academic planning.

The role partners with high schools and MCCCD departments to schedule courses, manage enrollment events and track outcomes, ensuring a smooth student

Qualifications

• Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs.

Responsibilities

• 40% - High-touch outreach and recruitment for prospective and current students via phone, email, text and in-person visits to partner high schools.
• 25% - Build relationships with high school counselors, administrators and CTE instructors to plan course lists, oversee enrollment events and report on student progress.
• 25% - Coordinate tasks across departments (Student Business Services, Admissions and Records, Testing, faculty) to support enrollment, grading, and program updates.
• 10% - Perform other office duties including data entry and coverage as needed.

Skills

Student services

Recruitment

Customer service

Office software

Education

Associate's Degree

Tools

Microsoft Office/Google Suite

SharePoint

MS CRM

Online databases

Phones

Job description

Student Services Specialist (Specially Funded)

Job ID: 322749

Location: Rio Salado Community College

Full/Part Time:

Regular/Temporary: Regular

Hiring Salary Range

$19.17 - $23.99/hourly, DOE

Grade

109

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Funding Information

This is a grant funded assignment with a projected end date of 06-30-2027 with renewal based on available funds and the needs of MCCCD.

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits.

With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.

We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.

Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

This role facilitates Career and Technical Education (CTE) initiatives for the Dual Enrollment Department at Rio Salado College. The primary focus is on driving and tracking CTE student enrollment and success through outreach (phone, email, text, in person). They serve as a dedicated resource for prospective and current students, utilizing multiple communication channels and various softwares (SIS, Dynamic Forms, Google Workspace, MS Office, etc.) to guide them through the entire academic lifecycle-from initial ID authentication and residency verification to academic planning and graduation.

By identifying and resolving individual enrollment barriers, this position ensures a seamless transition for students and families as they navigate the complexities of college entry and completion. Beyond direct student support, this position is the point of contact between the department and its partner high schools, communicating with counselors, administrators, and instructors.

This involves developing course lists, scheduling, planning, and carrying out enrollment events and presentations, tracking dual enrollment instructor certifications, third-party billing with school districts, and assisting with course alignment.

Collaborating internally with departments like Student Business Services, Admissions and Records, Testing, and faculty to streamline administrative processes is essential. Data reporting, communication, presentation, and cross-departmental collaboration skills are essential to maintaining the integrity and growth of the college's academic certificate pathways.

Essential Functions

40% - Performs and engages in high-touch outreach and recruitment activities for prospective and current students and families to overcome enrollment barriers using, phone, email, text communications and travel to partner High Schools. This includes admissions application, ID Authentication, Residency for tuition purposes, course placement, enrollment, payment, academic planning, certificate completion, and graduation.

25% - Establishes and maintains relationships with high school counselors, administrators, and CTE instructors at partners high schools (currently 15) to plan course lists, provide guidance for new instructors on dual enrollment certification, communicates updated information on the enrollment/payment process and certificate pathway requirements, plans enrollment events, provides and presents accurate reports of students throughout the student cycle, overcomes student enrollment barriers, assists with program retention, and plans annual update meetings with each school.

25% - Works across multiple departments within the college to accomplish ongoing tasks. These include working with Student Business Services (cashiers) to complete the third party billing process with multiple school districts, Admissions and Record Office to resolve any student issues and coordinates commencement/graduation of assigned students, Testing Department to coordinate Prior Learning Assessment (PLA), and faculty chairs on projects as needed such as adding new programs, updating existing programs, etc.

10% - Other office related duties as assigned including phone/office coverage, phone call projects, and data entry.

Minimum Qualifications

Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

• A. Experience and background working in an educational (high school and higher) setting.
• B. Experience with customer service, recruitment or sales.
• C. Experience with office products such as Microsoft Office/Google Suite, content management systems (MS SharePoint), customer relationship management systems (MS CRM), online databases, and phones
• D. Experience working in a collaborative and diverse team-based work environment as well as the ability to work autonomously and independently.
• E. One (1) year of full-time relevant MCCCD experience during the previous two (2) years

Special Working Conditions

Travel to campus during interview/selection process will be at candidate's own expense. Requires early morning commutes and considerable in county travel to MCCCD partner locations including high school sites. May require numerous evenings or weekends. May require prolonged periods of viewing a computer screen. May be required to lift or carry up to #25 lbs. At this time, this position is required to be in person a minimum of 3 days per week (subject to change)

Possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd

OR

(If moving from out of state) Possession of a valid State Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd