Student Services Director

Maricopa Community College district; Tempe (AZ); On-site; USD 84,000 - 110,000; Full time

Benefits offered by this job

Tuition Reimbursement

Flexible Work Schedules

Professional Development Funding

ASRS Pension

Job summary

Rio Salado College Early College Department is seeking a dynamic and experienced Student Services Director to provide strategic leadership for all Early College programs, including dual enrollment, ACE, and CTE, with over 50 partner high schools across Maricopa County.

The Director will oversee admissions, registration, recruitment, marketing, enrollment, and coaching for more than 9,000 early college students, ensuring high-quality experiences and successful outcomes.

Qualifications

• Master's Degree from a regionally accredited institution and four years of related experience that includes two years of management and supervisory experience.
• Equivalent combination of degree and directly related full-time work experience may be considered.

Responsibilities

• Provide strategic leadership for Early College programs including dual and concurrent enrollment, ACE, and CTE across 50+ partnering high schools.
• Oversee admissions, registration, recruiting, marketing, enrollment, and coaching for 9,000+ early college students; ensure high-quality experiences and outcomes.

Education

Master's Degree in education, business administration, public administration or related field

Job description

Student Services Director

Job ID: 322706

Location: Rio Salado Community College

Full/Part Time:

Regular/Temporary: Regular

Hiring Salary Range

$84,346.00 - $109,649.50/annually, DOE

Grade

121

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits.

With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.

We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.

Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

Rio Salado College Early College Department is seeking a dynamic and experienced Student Services Director to provide strategic leadership and direction for all Early College programs, including dual enrollment, concurrent enrollment, Achieving a College Education (ACE), Career and Career & Technical Education (CTE), and outreach initiatives with over 50 partnering high schools across Maricopa County. The Director will oversee admissions, registration, recruiting, marketing, enrollment, and coaching activities for more than 9,000 early college students, ensuring high-quality experiences and successful student outcomes. The Director is responsible for program development, employee training and supervision, coordination with community partners, dual student enrollment, program completion, departmental review, data collection and reporting, faculty advisory, accreditation compliance, and the creation of new partnerships to expand and strengthen Early College initiatives. This position works closely and collaboratively with college and district personnel, including Enrollment Services, Academic Affairs, and District Office functions, to ensure alignment of policies, systems, and student support services. The Director leads continuous improvement initiatives to enhance the student experience from onboarding through program completion, ensures operational consistency and scalability across the Early College team, and uses data to inform program evaluation, decision-making, and strategic planning. By fostering partnerships, promoting staff development, advising faculty, and maintaining rigorous standards of program quality, the Student Services Director ensures that Early College programs effectively prepare students for academic and career success while meeting all regulatory and accreditation requirements.

Essential Functions

• 40% - Program Leadership, Staff Supervision, Strategic Planning, and Innovation: Develops, administers, leads, and evaluates all Early College programs, including dual enrollment, concurrent enrollment, ACE, and Career and Technical Education (CTE). Plans, organizes, trains, supervises, reviews, and evaluates Early College program staff. Leads strategic planning for Early College programs, develops departmental goals and objectives, and implements policy consistent with college and district directives. Researches, implements, and leads innovative strategies and best practices for Early College programs at the college, district, and state level. Provides faculty advisory support, ensuring faculty engagement and alignment with program goals. Analyzes program data, utilizes reports, and develops operational frameworks, including standard operating procedures, RACI matrices, and cyclical calendars, to support research-informed program evaluation, continuous improvement, and strategic decision-making.
• 40% - Partnership Development, Collaborative Enrollment, and District/Community Liaison: Develops, supports, and maintains partnerships with high schools, including creating new partnerships to expand Early College initiatives. Works collaboratively with faculty, admissions and registration, financial aid, cashier's office, faculty services, scheduling, and staffing to develop and implement processes and best practices for enrolling and coaching students under 18. Serves as a liaison with district offices, community organizations, and external agencies at local, state, and national levels, representing Early College programs and providing guidance and consultation to leadership. Works collaboratively to set goals, enhance, and ensure student success through partnerships.
• 10% - Compliance, Grants, Budget, and Program Administration: Plans, administers, and monitors departmental budgets, grants, and partner stipends, ensuring alignment with program goals and district financial policies. Ensures Early College programs comply with federal, state, and local laws, accreditation standards, and district policies. Responds to and resolves complex inquiries, requests, and complaints from students, families, and partners. Maintains operational reporting, data collection, and documentation to support informed decision-making, program evaluation, and continuous improvement.
• 10% - Student Completion, Marketing, Outreach, and Customer Service: Oversees, directs, and leads student completion initiatives for Early College programs. Develops and implements marketing, communication, and outreach strategies to engage students, families, and high schools across Maricopa County. Promotes program awareness, enrollment growth, and positive student outcomes. Provides high-quality customer service to students, families, high schools, and community partners, serving as the primary point of contact for complex inquiries or concerns.

Minimum Qualifications

Master's Degree from a regionally accredited institution in education, business administration, public administration or related field and four years of related experience that includes two years of management and supervisory experience.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

• A. Demonstrated experience in community college student or academic affairs, with increasing responsibility in program leadership and student support.
• B. Experience supervising, mentoring, and developing full-time staff in an educational setting.
• C. Experience in designing, coordinating, and managing dual enrollment programs, including student recruitment, admissions, and registration processes.
• D. Knowledge of and experience with student success initiatives and strategies in higher education.
• E. Familiarity with college registration policies, procedures, and student information systems (SIS) and customer relationship management (CRM) tools.
• F. Experience in developing and sustaining community partnerships, with an understanding of both community college and secondary education environments.
• G. One (1) year of full-time relevant MCCCD experience during the previous two (2) years.

Special Working Conditions

This position oversees Outreach and Early College programs, including Achieving a College Education (ACE), Dual Enrollment, Concurrent Enrollment, and Recruitment; as such, evening and weekend work is necessary. Travel during the interview/selection process is at the candidate's own expense. The position requires travel to MCCCD locations, school districts, and high schools.

Attendance at evening or weekend events is necessary. Currently requires in-office presence at least 3 days per week; schedule may change based on business needs, staffing, and/or college direction. May involve prolonged periods of computer screen use. May require lifting or carrying up to 25 lbs.

Possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving:

https://www.maricopa.edu/about/careers/application-information#mvd

OR

(If moving from out of state)

Possession of a valid State Class D Driver's License is required; employee must meet district minimum standards regarding driving:

https://www.maricopa.edu/about/careers/application-information#mvd

MCCCD is an Equal Opportunity Employer.

Posting Close Date

Open until filled

First Review May 18, 2026

Applications received after the review date may not be screened

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado College's Title IX/504 Coordinator is O. Tafari Osayande, [e-mail], 480/517-8196.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.