Student Records & Registration Specialist

San José State University; San Jose (CA); On-site; USD 56,726 - 80,664; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

San José State University in San José, CA, is seeking a Records and Registration Coordinator to join the Office of the Registrar. You will maintain academic records, support registration processes, and provide direct service to students, faculty, and staff, ensuring compliance with Title 5 and CSU policies.

The role requires attention to detail, independent judgment, and the ability to manage complex processes in a fast-paced environment, with occasional evening or weekend availability for

Qualifications

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or related field.
• Two years of professional experience in one of the student services program areas or related field; Master’s degree may substitute for one year.

Responsibilities

• Advise students, faculty, and staff on registration, academic records, and related policies.
• Maintain, audit, and update permanent student academic records in PeopleSoft and related systems.
• Resolve student registration issues including holds, eligibility, reinstatements, and petitions.
• Provide customer service and support through phone, email, chat, and in-person interactions.

Skills

Excellent communication

Attention to detail

Independent judgment

Customer service

Education

Bachelor's degree or equivalent

Master’s degree substitution for experience

Tools

PeopleSoft Campus Solutions

SIS (Banner/Colleague)

Job description

San José State University in San José, CA, is seeking a Records and Registration Coordinator to join the Office of the Registrar. You will maintain academic records, support registration processes, and provide direct service to students, faculty, and staff, ensuring compliance with Title 5 and CSU policies.

The role requires attention to detail, independent judgment, and the ability to manage complex processes in a fast-paced environment, with occasional evening or weekend availability for