Student Services Specialist: Enrollment & Financial Aid

Laramie County Community College; Cheyenne (WY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Educational Benefits for employees and

Tuition Reimbursement

17 Paid Holiday/Closure Days

Three Paid Personal Days

Healthcare/Dental/Vision/LifeInsurance

Generous Retirement Benefits - 14.62%

Paid Vacation and Sick Leave

Onsite Childcare Center

Professional Development Opportunities

Job summary

Laramie County Community College in Cheyenne seeks a Student Hub Associate to deliver exemplary service to students, families, and the community, supporting enrollments, registrar, and financial aid processes.

The role involves guiding students through policies, communicating options, and collaborating with campus departments to ensure smooth enrollment and student success; occasional travel between campuses is required.

Qualifications

• Student Hub Associates provide exemplary service to students, families, and the community.
• Must thoroughly understand, interpret, and communicate complex institutional policies and financial aid regulations.
• Ability to communicate with students and stakeholders via in-person, phone, chat, and email.

Responsibilities

• Provide knowledgeable and thorough service to students and stakeholders using in-person, phone, chat, and email.
• Make decisions of a significant matter regarding assessing and interpreting complex, multilayered student situations to accurately guide students to the appropriate service/course of action.
• Contribute to student/stakeholder understanding by effectively and proactively communicating with students/stakeholders including providing necessary resources, tailoring communication to ensure understanding, and coordinating appropriate follow-up.
• Provide compassionate and respectful experiences (for students/stakeholders) by projecting a genuinely cheerful demeanor and engaging positively with students.
• Serve as the primary service provider for students needing assistance with registration, financial aid, Enrollment Services, Student Success Coach and student ID cards.
• Understand, interpret and counsel students on College policies and procedures and financial aid regulations, including effectively communicating the process and any resolution options to students, including keeping up with quickly changing information, and knowledge and effective usage of provided resources.

Skills

Administrative knowledge

Job description

Laramie County Community College in Cheyenne seeks a Student Hub Associate to deliver exemplary service to students, families, and the community, supporting enrollments, registrar, and financial aid processes.

The role involves guiding students through policies, communicating options, and collaborating with campus departments to ensure smooth enrollment and student success; occasional travel between campuses is required.