Student Hub Associate

Laramie County Community College

Cheyenne (WY)

On-site

USD 25,000 - 30,000

Full time

14 days+

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Benefits offered by this job

Educational Benefits for employees and

Tuition Reimbursement

17 Paid Holiday/Closure Days

Three Paid Personal Days

Healthcare/Dental/Vision/LifeInsurance

Generous Retirement Benefits - 14.62%

Paid Vacation and Sick Leave

Onsite Childcare Center

Professional Development Opportunities

Job summary

Laramie County Community College in Cheyenne seeks a Student Hub Associate to deliver exemplary service to students, families, and the community, supporting enrollments, registrar, and financial aid processes.

The role involves guiding students through policies, communicating options, and collaborating with campus departments to ensure smooth enrollment and student success; occasional travel between campuses is required.

Qualifications

Student Hub Associates provide exemplary service to students, families, and the community.
Must thoroughly understand, interpret, and communicate complex institutional policies and financial aid regulations.
Ability to communicate with students and stakeholders via in-person, phone, chat, and email.

Responsibilities

Provide knowledgeable and thorough service to students and stakeholders using in-person, phone, chat, and email.
Make decisions of a significant matter regarding assessing and interpreting complex, multilayered student situations to accurately guide students to the appropriate service/course of action.
Contribute to student/stakeholder understanding by effectively and proactively communicating with students/stakeholders including providing necessary resources, tailoring communication to ensure understanding, and coordinating appropriate follow-up.
Provide compassionate and respectful experiences (for students/stakeholders) by projecting a genuinely cheerful demeanor and engaging positively with students.
Serve as the primary service provider for students needing assistance with registration, financial aid, Enrollment Services, Student Success Coach and student ID cards.
Understand, interpret and counsel students on College policies and procedures and financial aid regulations, including effectively communicating the process and any resolution options to students, including keeping up with quickly changing information, and knowledge and effective usage of provided resources.

Skills

Administrative knowledge

Job description

Hours and Scheduling

Hours of Work: Monday - Friday 8:00am to 5:00pm.
Screening will begin ASAP and continue until the position(s) is filled.
Start date to be determined, but as soon as practicable after the hiring/interview process.

Salary and Benefits

Salary and Benefits: This is a full-time, benefited Staff, S26 level position. Starting salary range: $18.03 - $22.09/hourly, depending upon experience.

Educational Benefits for the employees and dependents
Tuition Reimbursement
17 Paid Holiday/Closure Days
Three Paid Personal Days
Healthcare/Dental/Vision/Life Insurance
Generous Retirement Benefits - 14.62% Employer Paid/4% Employee Paid
Paid Vacation and Sick Leave
Onsite Childcare Center
Professional Development Opportunities

Job Summary

Student Hub Associates provide exemplary service to students, families, and the community, and serve as primary support for general inquiries and navigating all aspects of the student enrollment and financial aid process. This position requires a wide breadth as well as depth of knowledge in multiple areas within and related to Student Services, most specifically Enrollment Services, Registrar (student records/registration), and Financial Aid, as well as Student Life and Student Accounts. Student Hub Associates work closely with students in all stages of their educational journeys, provide financial aid advising, and help students understand and resolve registration holds and financial aid verifications and appeals. Student Hub Associates must thoroughly understand, interpret, and effectively communicate complex institutional policies and financial aid regulations on a regular basis.

Student Hub Associates primarily serve students at the Cheyenne Campus and may be assigned to provide in-person support and coverage at other College locations, including the Laramie Campus, based on operational needs. This position requires flexibility in work location and occasional travel between campuses to ensure consistent student service delivery.

Essential Functions

This position is non-exempt and is eligible for compensatory or overtime pay provisions of the FLSA. This listing of essential duties is not all-inclusive, but representative, other duties may be assigned.

To perform successfully in this position, an individual must be able to perform principal responsibilities satisfactorily as well as possess education/experience, employ the knowledge, skills, and abilities as listed in representative fashion; reasonable accommodations may be made to enable individuals with disabilities to perform the principal responsibilities.

Primary Responsibilities

Provide knowledgeable and thorough service to students and stakeholders by maintaining a current and accurate understanding of applicable policies, procedures, and regulations, and by communicating them effectively to students and stakeholders (using variety of communication methods including in-person, phone, chat, and email).
Make decisions of a significant matter regarding assessing and interpreting complex, multilayered student situations to accurately guide students to the appropriate service/course of action.
Contribute to student/stakeholder understanding by effectively and proactively communicating with students/stakeholders including providing necessary resources, tailoring communication to ensure understanding, and coordinating appropriate follow-up.
Provide compassionate and respectful experiences (for students/stakeholders) by projecting a genuinely cheerful demeanor and engaging positively with students.
Serve as the primary service provider for students needing assistance with registration, financial aid, Enrollment Services, Student Success Coach and student ID cards.
Understand, interpret and counsel students on College policies and procedures and financial aid regulations, including effectively communicating the process and any resolution options to students, including keeping up with quickly changing information, and knowledge and effective usage of provided resources.

Recordkeeping and Confidentiality

Collect exact cash and check payments for transcripts and tuition balances and coordinate with Student Accounts for necessary monetary transport.
Keep accurate records of student interactions in accordance with departmental policies.
Maintain a high level of confidentiality and integrity of documents and student information according to institutional and regulatory standards.

Teamwork and Accountability

Complete all work in a punctual and reliable manner and engage in consistent communication with colleagues to ensure uninterrupted service to students.
Maintain a current and accurate understanding of the processes and procedures used at the Student Hub, as well as in all areas of Enrollment Services.
Act as a liaison between students and other campus departments (both in Enrollment Services and elsewhere), including making appropriate referrals to other areas when necessary.
Communicate openly with colleagues across Student Services to support office functions, continuous improvement, and student success.
Travel to the Laramie Campus on an occasional basis to provide Student Hub services, assist with peak service periods, cover staffing needs, and support students requiring in-person assistance.

Technology Usage

Utilize systems to access and correctly interpret and communicate student data.
Intake and accurately process Enrollment Services documents in compliance with College and departmental policies and procedures.
Provide guidance for online student self-service functions for all areas of Enrollment Services, including being familiar with the student portal, encouraging students to use the self-service options available to them in their student portal, and helping students trouble shoot problems with their student portal accounts.

Other responsibilities may be assigned based on contemporary institutional needs.

Knowledge, Skills, and Abilities

Knowledge