Student Services Specialist

S R INTERNATIONAL INC; Phoenix (AZ); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company seeks a dedicated individual for a remote position providing comprehensive student support. The role involves assisting with enrollment services and financial aid, ensuring excellent customer service through various communication modes. Ideal candidates should have a background in higher education and experience in customer service, particularly in enrollment and financial aid processes. Training will be provided to navigate complex systems effectively.

Qualifications

• 1 year full-time experience in student services or college teaching, or 3 years in related programs.
• Experience in a higher education environment with Enrollment Services.

Responsibilities

• Provides comprehensive student support via phone, email, and chat.
• Collects and verifies student information in CRM and SIS.
• Assists with training and quality assurance.

Skills

Customer service

Problem-solving

Troubleshooting

Education

Associate’s degree

High School Diploma or GED

Tools

CRM

Student Information System

Job description

JOB DESCRIPTION:

Summer work hours 8 AM-7 PM M-TH. CWR compliance form submitted before start date.

This position provides comprehensive student support, specializing in enrollment services and financial aid, in the Maricopa Contact Center. This position works collaboratively with a team to provide remote customer service and communications for a diverse population of students and campus admission, records and registration and financial aid representatives. This position operates with the highest level of customer service via phone, email, chat, text, and other communication modes.

This position will be trained and expected to provide one-stop enrollment student support (including admissions, registration, financial aid, placement, student billing, recruitment, and other enrollment processes) via inbound and outbound phone calls for all ten Maricopa Community Colleges and the District Office. The position utilizes strong problem-solving and troubleshooting skills and leverages multiple technology systems to efficiently help students navigate all aspects of the enrollment and financial aid processes. The position reports to a manager in the Maricopa Student Support Center.

Essential Functions

60% - Provides comprehensive student support, specializing in enrollment services and financial aid via phone, email, chat, text, and other modes to prospective and current students.

20% - Collects, inputs, modifies, and verifies student information in the Customer Relationship Management (CRM), Student Information System (SIS), and other systems.

10% - Assists with training, quality assurance, vendor management, and/or other projects pertinent to the daily operations of the Maricopa Contact Center.

10% - Other duties as assigned

Minimum Qualifications

Associate’s degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR

High School Diploma or GED, and three (3) years of experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs, or working in a call center on inbound and outbound call campaigns.

Desired Qualifications (Please list out experience by year in resume and cover letter)

One (1) or more years of experience working in a higher education environment with a role in Enrollment Services (admissions, records, registration, advisement, cashier, financial aid, outreach, or recruitment). One (1) or more years of experience working with financial aid

One (1) or more years working in a customer service role over the phone.

Experience using a Student Information System (Peoplesoft, Banner, etc.) Experience using a Customer Relationship Management Tool (CRM, Salesforce, etc.) Special Working Conditions

Hours of operation 7:00 AM - 7:00 PM, varied schedules within these hours.

May be required to sit for a long period of time; viewing a computer monitor

May be required to lift or carry up to 25 lbs

May be required to work evenings and weekends

Must be in good standing with the Department of Education as it relates to Federal Financial Aid.

May be required to work on site or at home.

Technology (computer, monitors, mouse, keyboard, etc.) will be provided for work from home, but the candidate must have reliable internet.

Other workspace requirements (desks, chairs, etc.) are not provided by the Maricopa Community Colleges. The candidate must have a private remote workspace.

Preferred Skills

Customer service - Higher Education setting

Contact Center inbound/outbound experience

Enrollment or Financial experience