Student Services Specialist

Maricopa Community College district; Avondale (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established community college is seeking a dedicated Student Services Specialist to empower students on their academic journey. In this role, you will provide personalized guidance in goal setting, course selection, and navigating educational pathways. This position plays a vital role in enhancing student success and retention, offering a unique opportunity to make a meaningful impact in the lives of students. Join a supportive environment where your contributions help shape the future of education in a vibrant community. If you're passionate about student development and thrive in a collaborative setting, this is the perfect opportunity for you.

Benefits

20 paid observed holidays

Tuition reimbursement

Flexible work schedules

Annual professional development funding

Employee Assistance Program (EAP)

Public Service Loan Forgiveness

Health & Wellness Program

Paid vacation, sick, and personal time

Exclusive discounts at Employee Store

Arizona State Retirement System (ASRS)

Qualifications

• 1+ years of experience in academic advising or related fields.
• Experience with student services and educational program development.

Responsibilities

• Provide 1:1 advising and support services to students.
• Participate in enrollment and retention projects.

Skills

Academic Advising

Student Support Services

Goal Setting

Course Selection

PeopleSoft

Education

Associate's Degree

High School Diploma/GED

Tools

PeopleSoft

Job description

Student Services Specialist

Job ID: 321123
Location: Estrella Mountain Comm College
Full/Part Time: Full Time
Regular/Temporary: Regular

Salary Range

$18.82 - $23.55/hourly, DOE

Grade

109

Work Schedule

Schedule is based on the operational needs of the department and EMCC.

To best serve the students, department, and college, this position is fully in-person.

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona's Best Employers

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options:

• 20 paid observed holidays
• Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
• Paid vacation, sick, and personal time
• Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
• Annual professional development growth funding
• Tuition reimbursement for employees and dependents
• Flexible work schedules
• Maricopa Employee Health & Wellness Program:
  • Sight-On-Site Eye Care Services
  • Diabetes Empowerment Education Program
  • Mobile On-site Mammography Screenings
  • Employee Assistance Program (EAP)
  • Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more.
  • Pre-Retirement Events
• Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
• 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

Job Summary

Estrella Mountain Community College is hiring a Student Services Specialist. This position will be responsible for assisting with a case management approach by advising students on goal setting, occupational degree, and certificate options, transfer pathways, course selection, testing (placement and programmatic), registration, academic progress, and satisfactory progress toward certificate/degree using PeopleSoft (SIS) and other technology.

Essential Functions

50% - Provides 1:1 advising and support services in-person, hybrid, and virtually to ensure successful progress toward degree completion in assigned Fields of Interest (FOI) and/or specialty student populations. Guides students on goal setting, decision making, degree and certificate options, transfer pathways, course selection, registration, and academic progress using PeopleSoft and other technology. Identifies academic options including extracurricular activities, study abroad programs, research, and internships. Advises students on selecting options best suited to their goals, interests, and skills. Connects students with additional support services and resources as needed.

25% - Supports group advising, new student orientation, and other departmental service areas as needed. Prepares and presents at events/activities that support student success, including degree information sessions, student groups/organizations, specialty populations, graduation, and other identified events.

15% - Participates in enrollment and retention projects related to student learning, success, and retention. Maintains program resource information, presentations, reports, correspondence, and promotional materials, sharing as needed. Assists with consortium agreements, graduation applications, unofficial transcript evaluations, and other processing/requests as needed.

10% - Attends departmental meetings, training sessions, and professional development opportunities. Performs other duties as assigned, commensurate with the grade level of the position.

Minimum Qualifications

Associate's Degree from a regionally accredited institution, and one (1) year of full-time equivalent student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

OR

High school diploma/GED, and three (3) years of full-time equivalent student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

A. One (1) or more years of experience working in academic advising, admissions and records, recruitment and outreach, welcome/information center, and/or financial aid in a college or university setting

B. One (1) year experience working with students in a higher education environment while adhering to federal and state requirements (i.e., FERPA, lawful presence/residency determination, etc.)

C. One (1) year experience with guided pathways providing student support and academic program selection using fields of interest

D. One (1) year experience delivering presentations to large groups

E. One (1) year experience working with cohorts of students in a high volume, fast-paced environment

F. Bachelor's degree or higher

Special Working Conditions

1. Work hours are typically standard, however, there are weekends and evenings that may be required
2. May be required to view a computer monitor for a prolonged period of time
3. This position is required to work 100% on campus.

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date

Open until filled



Estimated first review on March 4, 2025



Must apply by 11:59 P.M. on March 3, 2025, to be considered



If unsuccessful in finding a candidate during the initial review a subsequent review date will be determined

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.



To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321123&PostingSeq=1

jeid-f7fd9dc1e2d04748b6d47491c8cbb840