Ground Student Services Counselor I

Grand Canyon Education; Phoenix (AZ); Remote; USD 43,000 - 70,000; Full time

Job summary

Join a leading education provider as a Student Services Counselor, where you'll help students navigate their academic journey. This remote role requires excellent communication and customer service skills, along with a passion for education. Enjoy a competitive salary and generous benefits, including tuition assistance for employees and their families.

Benefits

100% Tuition-Free Education for Employees

75% Coverage for Doctorate Degree

Ongoing Professional Development

Collaborative Work Environment

Qualifications

• Outstanding customer service and organization skills.
• Clear communication skills and high emotional intelligence.
• Self-motivated with a drive to succeed.

Responsibilities

• Counseling students on University policies and payment options.
• Providing exceptional counseling to prospective students.
• Advocating for students and ensuring academic compliance.

Skills

Customer Service

Communication

Organization

Time Management

Self-Motivation

Empathy

Education

Bachelor's Degree

Tools

Microsoft Office Suite

CRM Tools

Job description

Job Description Summary: Responsible for working with Admissions Counselors and Admissions Representatives to monitor assigned students’ academic progress and use reports/indicators to identify and resolve potential issues which prevent the student from attaining a college degree.

While this is a remote role, we are looking for someone locally who lives in the greater Phoenix, AZ area.

Come Grow With Us

Join us at Grand Canyon Education and begin your career helping Grand Canyon University students succeed! We are looking for a motivated Student Services Counselor to work directly with our current and prospective grounds students to advise them on degree program requirements, course selection and finance counseling. Starting salary is $ 43,000 per year, with an earning potential of $70,000 after several successful years of service.

Grand Canyon Education offers a generous benefits package, including 100% tuition-free education for employees through the Master's degree program level and 75% coverage at the Doctorate degree program level. In addition, an employee's spouse, children and dependents are also offered generous tuition benefits.

New hire training will encompass three full weeks of training. One week will be held in-person at our Phoenix, AZ campus, and the following two weeks will be held virtually via Zoom. This position is remote supporting ground students.

Who you are:

You’re a goal-getter who is passionate about the power of education. You’ve demonstrated prior success in providing excellent customer service and problem solving.

You know it’s not all about achieving your goals. While that does get you excited, what you really thrive on is using your exceptional communication and coaching skills to help Grand Canyon University online students’ level up in their lives through quality education.

Now is the time to bring your talent to Grand Canyon Education, where you’ll have the opportunity to play an integral role in providing Grand Canyon University students the roadmap for success from the beginning their degree program until graduation. Here’s a taste of how you’ll make your mark as a Student Services Counselor with us.

As a Student Services Counselor, a typical week might include the following:

• Strategy and execution. You’ll be consistently counseling continuing students regarding University policy and procedures, payment options (focused on responsible borrowing), and ensuring progress throughout their program. You’ll be responsible for financially clearing students, which will incorporate funding strategies including collecting any required paperwork, documents for progression requirements, and selected payment options (including financial aid reapplication). In this role you’ll work in a fast-paced environment while working cross-functionally with admissions staff and other departments.
• Partner and influencer. Through a variety of mediums, you will use your passion for serving others to provide exceptional counseling to prospective students. Whether over the phone or via email, you will champion the GCE mission, promoting Grand Canyon University student success and institutional growth.
• Heart and Hustle. You’ll serve as a student advocate while navigating through University policies and procedures. You will ensure all related matters to academic compliance are resolved prior to each students’ course start date, incorporating intervention strategies, as needed, to help keep students in attendance and progressing toward their scheduled graduation date. You'll exhibit excellent communication and interpersonal skills with the ability to influence and persuade. You have the driven ability to work in a high-volume, fast-paced work environment with constant phone and email contact with students daily.

The role might be right for you if you have:

• A bachelor’s degree . No delinquent or in default on a federal student loan as verified in your credit report. If in a rehabilitation program, your credit report must reflect that you are current, not delinquent, on your payments.
• Outstanding customer service, organization and time management skills. In this role, you’ll be wearing many hats, so you’ll need good customer service, time management, excellent planning, organizational, multi-tasking, case-management and follow up skills to meet required timelines.
• Clear communication skills. You possess superior customer service skills along with the ability to represent the GCE/GCU brand in a highly professional manner coupled with well-developed listening skills.
• Self-motivation and drive to succeed . You volunteer for new challenges without waiting to be asked. You take ownership of the time you spend with Grand Canyon University students and truly make a difference.
• High emotional intelligence. In this role, you’ll be coaching a diverse range of Grand Canyon University students, each with unique circumstances. Ability to demonstrate empathy is key to success in this role.
• Computer literacy. As part of a remote workforce, we rely on a number of digital tools to help you execute your work and keep you accountable. Proficiency in Microsoft Office Suite is required.

Bonus points if you have:

• Relevant industry related professional experience.
• Experience working with CRM tools.

What we’ll offer in return:

• A career where your work makes a difference.
• A stable income with a good salary.
• Ongoing professional development and growth.
• Outstanding benefits and work perks.
• Collaborative and supportive work environment. ...and more!

About the company

Grand Canyon University is a private for-profit Christian university in Phoenix, Arizona.