Ground Student Services Counselor I

Grand Canyon Education, Inc.; Phoenix (AZ); Remote; USD 43,000 - 70,000; Full time

Job summary

A leading education provider is seeking a Ground Student Services Counselor I to support students in their academic journey. This role involves advising students on degree requirements and financial options, ensuring they stay on track to graduation. The position offers a competitive salary starting at $43,000 with potential growth, along with generous tuition benefits for employees and their families. Join a supportive team dedicated to student success and personal development.

Benefits

100% tuition-free education for employees

75% tuition coverage for dependents

Professional development opportunities

Qualifications

• Bachelor’s degree required.
• Outstanding customer service and communication skills.

Responsibilities

• Counseling students on University policy and payment options.
• Acting as a student advocate and ensuring academic compliance.
• Providing exceptional counseling to prospective students.

Skills

Customer Service

Communication

Organization

Time Management

Self-Motivation

Empathy

Education

Bachelor's Degree

Tools

Microsoft Office Suite

CRM Tools

Job description

Join to apply for the Ground Student Services Counselor I role at Grand Canyon Education, Inc.

Job Description Summary: Responsible for working with Admissions Counselors and Admissions Representatives to monitor assigned students’ academic progress and use reports/indicators to identify and resolve potential issues which prevent the student from attaining a college degree.

While this is a remote role, we are looking for someone locally who lives in the greater Phoenix, AZ area.

Come Grow With Us

Join us at Grand Canyon Education and begin your career helping Grand Canyon University students succeed! We are looking for a motivated Student Services Counselor to work directly with our current and prospective grounds students to advise them on degree program requirements, course selection, and finance counseling. Starting salary is $43,000 per year, with an earning potential of $70,000 after several successful years of service.

Grand Canyon Education offers a generous benefits package, including 100% tuition-free education for employees through the Master's degree program level and 75% coverage at the Doctorate degree program level. In addition, an employee's spouse, children, and dependents are also offered generous tuition benefits.

New hire training will encompass three full weeks of training. One week will be held in-person at our Phoenix, AZ campus, and the following two weeks will be held virtually via Zoom. This position is remote supporting ground students.

Who You Are

You’re a goal-getter who is passionate about the power of education. You’ve demonstrated prior success in providing excellent customer service and problem solving.

You know it’s not all about achieving your goals. While that does get you excited, what you really thrive on is using your exceptional communication and coaching skills to help Grand Canyon University online students’ level up in their lives through quality education.

Now is the time to bring your talent to Grand Canyon Education, where you’ll have the opportunity to play an integral role in providing Grand Canyon University students the roadmap for success from the beginning their degree program until graduation. Here’s a taste of how you’ll make your mark as a Student Services Counselor with us.

As a Student Services Counselor, a typical week might include the following:

• Strategy and execution: Counseling students regarding University policy, payment options, and ensuring progress throughout their program. Responsible for financial clearance, including funding strategies and reapplication for financial aid. Work in a fast-paced environment with cross-functional collaboration.
• Partner and influencer: Providing exceptional counseling to prospective students via various mediums, promoting student success and institutional growth.
• Heart and Hustle: Acting as a student advocate, ensuring academic compliance matters are resolved before course start, and using intervention strategies as needed to keep students on track.

The role might be right for you if you have:

• A bachelor’s degree and no delinquent or defaulted federal student loans.
• Outstanding customer service, organization, and time management skills.
• Clear communication skills and professionalism.
• Self-motivation, drive to succeed, and ownership of your work.
• High emotional intelligence and empathy.
• Proficiency in Microsoft Office Suite and digital tools.

Bonus Points If You Have

• Relevant industry experience.
• Experience with CRM tools.

What We’ll Offer In Return

• A meaningful career with impact.
• Competitive salary and benefits.
• Professional development opportunities.
• Supportive work environment.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Education and Training

Industries

• Education Administration Programs