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Student Services Specialist Senior

Maricopa Community College district

Avondale (AZ)

On-site

USD 10,000 - 60,000

Full time

12 days ago

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Job summary

An established community college system is seeking a dedicated Student Services Specialist Senior to enhance student support within the Financial Aid Department. This role involves complex student service duties, financial aid processing, and acting as a liaison for veteran affairs. The ideal candidate will have a strong background in student services, excellent problem-solving skills, and the ability to assist students through various channels. Join a team committed to making a difference in the lives of over 140,000 students, and contribute to a mission focused on educational excellence and community support.

Benefits

Medical, Dental, and Vision Coverage
Paid Time Off
Tuition Reimbursement
Flexible Work Schedules
Professional Development Funding
Employee Assistance Program
Wellness Programs
Retirement Plans
Paid Holidays
Life Insurance

Qualifications

  • Experience in student services or financial aid processing.
  • Ability to assist students through various communication methods.

Responsibilities

  • Perform complex student service and processing tasks.
  • Process financial aid for assigned students and provide guidance.
  • Troubleshoot office service issues and maintain records.

Skills

Student Services
Financial Aid Processing
Customer Service
Problem Solving

Education

Associate's Degree
High School Diploma/GED

Tools

PeopleSoft

Job description



Student Services Specialist Senior

Job ID: 321312
Location: Estrella Mountain Comm College
Full/Part Time: Full Time
Regular/Temporary: Regular

Salary Range

$20.23 - $26.30/hourly, DOE

Grade

111

Work Schedule

Monday - Thursday, 9am - 6pm, Friday, 8am - 5pm
Summer Hours: Monday - Thursday, 7:30am-6:30pm




Schedule is based on the operational needs of the department and EMCC.

To best serve the students, department, and college, this position is fully in-person.

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

* Nationwide Medical, Dental, and Vision Coverage

* Paid Time Off: Vacation, Sick Leave, and Personal Time

* 20 Paid Observed Holidays

* Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage

* Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions

* Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)

* Tuition Reimbursement for employees and dependents

* Annual Professional Development Funding

* Flexible Work Schedules

Employee Health & Wellness Programs:

* District-Wide Wellness Program with Workshops and Webinars

* Monthly Health & Wellness Calendar and Newsletter

* Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs

* Employee Assistance Program (EAP)

* Sight-On-Site Eye Care Services

* Mobile On-Site Mammography Screenings

* Pre-Retirement Planning Events

* Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

Estrella Mountain Community College (EMCC) is hiring two (2) Student Services Specialist Seniors in the Financial Aid Department. These positions independently perform student service and financial aid processing duties and may serve as EMCC's Veteran Affairs Financial Aid liaison.

Essential Functions

30% - Performs more technically complex and difficult student service and processing; Identifies resources needed to address students' circumstances and potential barriers; Assists students by walk-in, electronically and over the phone and as elevated by other student services staff.

30% - Processes aid for assigned students. Provides information and technical assistance regarding program guidelines and applicable laws, policies, rules and regulations, may supervise part-time staff. Independently processes various student appeals utilizing professional judgement guidelines

20% - Troubleshoots and resolves office service issues which may include computer software problems; Prepares and processes reports, tracks processing and completion; May administer programs such as scholarships, loans, federal work study and Pell grants; Coordinates, performs testing, and maintains database information and reporting systems

20% - Prepares, presents, designs and maintains correspondence, reports, presentations, program materials and documentation; Provides training to other staff; Coordinates office functions, projects, events and processing; Coordinates workflow and develops policies and procedures; Researches and assists in analyzing and interpreting guidelines and regulations; Performs other duties as assigned commensurate to the grade level of the position.

Minimum Qualifications

Associate's Degree from a regionally accredited institution and two (2) years of full-time equivalent student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

OR

High school diploma/GED and four (4) years of full-time equivalent student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

A. Experience performing student service or processing in a Financial Aid department.

B. Experience maintaining, applying and communicating federal regulations and guidelines.

C. Experience with an automated student service and processing system such as PeopleSoft.

D. Experience providing general and escalated Financial Aid assistance to students and others via phone, email, live chat, in person, etc.

Special Working Conditions

Must not be in default or owe an overpayment of federal financial aid funds.

Some evenings and weekends are required.

How to Apply

Applicants are required to submit a resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.
  • Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
  • Indicate whether former or current employment is Full-Time or;
  • Part-Time employment (must include number of hours worked)
  • Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
  • Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.


Posting Close Date

Open until filled

Estimated first review on May 19, 2025

Must apply by 11:59 P.M. on May 18, 2025, to be considered

If unsuccessful in finding a candidate during the initial review a subsequent review date will be determined

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.



To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321312&PostingSeq=1

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