Student Services & Records Specialist

Cagayan State University; Virginia; Presencial; USD 24 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and dental insurance

Paid leave

Deferred compensation plans

Paid parental leave

State employee discounts

Secure retirement program

Resumo da oferta

Cagayan State University is seeking a Student Services Administrator to respond to student inquiries, process transcripts, enrollment steps, financial aid, and related records, and provide on-site coverage during peak enrollment periods.

You will maintain accuracy and confidentiality, interpret policies, manage multiple priorities, collaborate with colleagues, and coordinate referrals across Student Affairs to ensure excellent student service delivery.

Qualificações

• Problem-solving and interpersonal communication skills.
• Effective oral and written communication abilities.
• Ability to interpret and apply established policies, procedures, guidelines, and business processes.
• Capacity to learn and perform administrative and transactional processes across multiple Student Affairs functions.
• Ability to manage multiple priorities and meet deadlines in a fast-paced, high-volume environment.
• Strong attention to detail and commitment to data accuracy, confidentiality, and proper handling of student information.
• Collaborative work style and adaptability to changing operational priorities and assignments.
• Experience working in higher education or student services environments.
• Experience using electronic information systems, case management systems, or similar technology.
• Customer service experience.
• Preferred experience supporting enrollment, financial aid, student records, admissions, registration, or related student services functions.

Responsabilidades

• Respond to student inquiries via email, phone, ticketing systems, and in-person, providing information, referrals, and escalation as needed.
• Process student records and transactions: transcripts, transfer credits, prior learning, enrollment, degree verification, graduation, and program placement.
• Support routine enrollment, financial aid, and other Student Affairs administrative tasks after training.
• Review and update student information and documentation in college systems, following policies and confidentiality.
• Provide operational support during high-volume periods, including on-site office coverage.
• Coordinate referrals and handoffs across Student Affairs and other offices; participate in cross-functional training.

Conhecimentos

Problem-solving

Interpersonal skills

Oral communication

Written communication

Policy interpretation

Administrative processes

Multi-tasking

Attention to detail

Collaborative work style

Higher education experience

Information systems experience

Customer service

Enrollment/financial aid experience

Ferramentas

Case management systems

Electronic information systems

Descrição da oferta de emprego

Cagayan State University is seeking a Student Services Administrator to respond to student inquiries, process transcripts, enrollment steps, financial aid, and related records, and provide on-site coverage during peak enrollment periods.

You will maintain accuracy and confidentiality, interpret policies, manage multiple priorities, collaborate with colleagues, and coordinate referrals across Student Affairs to ensure excellent student service delivery.