Blugold Central: Student Processing Specialist

UWEAU University of Wisconsin Eau Claire; Eau Claire (WI); On-site; USD 25,000 - 33,000; Full time

Job summary

UW–Eau Claire is seeking a Student Processing Specialist to support Blugold Central, handling financial aid, registration, student records, and billing through in‑person, phone, and online channels.

Under supervision of the Assistant Director of Enrollment Management, you will assist with academic records, parking, enrollment, and campus services, ensuring accurate transactions and a culture of service excellence.

Qualifications

• Commitment to customer service excellence.
• Excellent verbal and written communication skills.
• Ability to work with diverse groups and customers.
• Strong organizational skills and attention to detail.
• Flexibility in changing situations and under pressure.
• Willingness to learn new systems, software, and processes quickly.

Responsibilities

• Provide information, answer questions, facilitate transactions, and resolve issues in registration, enrollment, financial aid, academic records, and billing.
• Create written procedures and update as needed.
• Assist with student financial accounts, including payments, holds, refunds, and online payments.
• Provide general financial aid information and guide students through application processes and eligibility.
• Explain holds on student accounts and assist with removing holds.

Skills

Customer service excellence

Verbal and written communication

Diversity collaboration

Organizational skills

Adaptability under pressure

Learning new systems

MS Excel, Word, Outlook

Education

High School Diploma

BS/BA degree (preferred)

Tools

MS Excel

Word

Outlook

Job description

Current Employees

If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Position Title

Blugold Central: Student Processing Specialist

Job Category

University Staff

Employment Type

Regular

Job Profile

Student Processing Specialist

Job Duties

Blugold Central is grounded in service excellence and student retention and is supportive of students’ educational goals and consistent with institutional policies and priorities. Blugold Central has both virtual and physical components and provides student-service functions encompassing Financial Aid, Student Financial Accounts (Bursar/Cashier), Parking, Registration & Records (Registrar), and Continuing Education. Under supervision of the Assistant Director of Enrollment Management, the Student Processing Specialist is responsible for the day-to-day activities and ensuring a culture of service excellence in walk-in, phone, and virtual environments. The Student Processing Specialist will be broadly trained to assist all students with academic records, financial aid, enrollment, billing and payments, parking and registration-related transactions. The Student Processing Specialist will work collaboratively with campus subject-matter experts, including but not limited to: financial aid counselors, academic representatives, dean of students’ staff, veteran’s coordinator, program managers, et al.

Specific Responsibilities

• Ensure all actions are aligned with the University vision, mission, goals, and strategic plans.
• Provide superior customer service.
• Provide students with information, answer questions, facilitate transactions, and provide satisfactory problem resolution in a timely manner in regards to registration, enrollment, financial aid, student academic records, student financial account information, parking, continuing education programming, and other student-support resources.
• Create written procedures as training occurs and update as needed.
• Assist students with information/transactions related to the following: Student Financial Accounts Complete student financial transactions, including: Assist students with various questions regarding their accounts, including, but not limited to payments, holds, financial accounts, and refunds. Provide detailed information and resolve issues related to financial accounts, charges, payments, etc. Guide students, parents, and others through an on-line payment process. Process in-person student account payments and department deposits. Assist students with the direct deposit refund process. Open, balance, and close cashiering sessions.
• Financial Aid Provide general financial aid information in accordance with all applicable laws, regulations, and policies, including the following: Serve as the main point of contact for students with financial aid questions. Explain complex federal, state, and institutional financial aid regulations, procedures, deadlines, and processes. Direct students in completing the application process, needs determination, financial aid eligibility, disbursement, cost of attendance figures, status, financial aid forms, assessing choices between types of loans, and making informed choices between work study and loan options. Assist students with filing various forms including but not limited to scholarship forms, financial aid appeals and verification forms. Inform students on financial aid options and financial impacts based on registration changes.
• Student Academic Records Create, maintain, and explain academic records, including: Provide information about self-service transcript and enrollment verification requests. Assist students with self-service (convenience) eform options. Troubleshoot registration errors, system issues, and inquiries concerning registration. Inform and direct students to resources such as the use of CampS, Schedule Builder, and accessing the degree audit. Explain academic rules and policies. Provide options and alternatives as appropriate. Assist students with understanding their academic transcript. Explain holds placed on student accounts and provide assistance in removing those holds. Perform registration functions such as late add/drop approvals. Advise students on Family Education Rights and Privacy Act of 1974 (FERPA) regulations.
• Parking Provide parking-related services, including the following: Provide information on parking options, processes, regulations, and policies. Issue and accept payment for parking permits. Accept payments for parking tickets.
• Student Services Serve as a student-service resource for general University information including, but not limited, to the following: Provide appropriate referrals for campus resources. Provide general information on housing and meal plans. Serve as a resource for physical location inquiries. Assist students with accessing CampS, eforms, e-mail, D2L, and other student information systems. Assist students with navigating and accessing information on the University website.

Key Job Responsibilities

Provides direction to students and prospective students on a variety of processes including application, registration, financial status, academic and recreational programs, and graduation and licensure requirements. Tracks prospective and/or current student status on academic progress or related areas. Applies knowledge of programs, procedures, and policies to provide administrative support and assistance in a student services function, escalating more complex decisions to other personnel.

Compensation

$20.00/hour

Required Qualifications

• Commitment to customer service excellence
• Excellent verbal and written communication skills
• Working effectively and collaboratively with diverse groups, individuals, and customers
• Organizational skills, including work prioritization, attention to detail, and effective problem-solving
• Flexibility in a variety of situations, including changes, and working under pressure
• The ability and willingness to learn new systems, software, and processes quickly
• Operational knowledge of MS Excel, Word, and Outlook

Preferred Qualifications

• Previous experience in a customer service environment, including in-person, electronic and/or over the telephone interactions.
• Familiarity with UW-Eau Claire or other UW-System campus administrative procedures
• Knowledge of the Family Educational Rights and Privacy Act (FERPA)
• Prior experience with a customer database system, financial/budget system, or electronic form system
• Demonstrated commitment to diversity, equity and inclusiveness.

Education

Required Education: High School Diploma

Preferred Education: BS or BA Degree

Contact Information

Please direct requests for additional information to: Brett Schroedel - [e-mail]

Special Notes

INSTITUTIONAL OVERVIEW UW-Eau Claire, an institution of approximately 9,000 students and 1,200 faculty and staff, is consistently recognized as a top comprehensive university in the Midwest and is widely known as a leader in faculty-undergraduate research and study abroad. We strive for excellence in liberal education and select graduate and professional programs through commitment to teaching and learning and dedication to our core values of diversity, sustainability, leadership, and innovation. To learn more about UWEC, visit https://www.uwec.edu/human-resources/employment-opportunities/ . The City of Eau Claire, situated at the confluence of the Chippewa and Eau Claire rivers, is at the center of a metropolitan area of approximately 100,000 people located 90 miles east of Minneapolis/St. Paul. The area features beautiful parks and trails, strong public schools, a vibrant arts scene and local food culture, and abundant recreational opportunities.

Additional Information

The university reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence and sexual harassment. The Universities of Wisconsin will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. SeeWis. Stat. §. 19.36(7). The UW-Eau Claire Police Department is dedicated to maintaining a safe and secure environment for learning and working. Although crime at the University of Wisconsin-Eau Claire is limited, the University Police want students, faculty and staff to be aware of crime on campus and the area surrounding the campus. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal law that requires colleges and universities to disclose annual information about campus crime. VisitCampus Security and Fire Report. Also visit ourCampus Security Authority(CSA) policy. UW is an Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply. The Universities of Wisconsin serve approximately 161,000 students. Awarding nearly 37,000 degrees annually, the Universities of Wisconsin is Wisconsin’s talent pipeline, putting graduates in position to increase their earning power, contribute to their communities, and make Wisconsin a better place to live. Nearly 90 percent of in-state Universities of Wisconsin graduates stay in Wisconsin five years after earning a degree – with a median salary of more than $66,000. The Universities of Wisconsin provides a 23:1 return on state investment. The Universities of Wisconsin also contribute to the richness of Wisconsin’s culture and economy with groundbreaking research, new companies and patents, and boundless creative intellectual energy. The Universities of Wisconsin and its employees are purpose-driven, people-focused, and committed to stewardship.