Hybrid Student Processing Specialist

University of Wisconsin-Eau Claire; Eau Claire (WI); On-site; USD 23,000 - 32,000; Full time

Job summary

University of Wisconsin-Eau Claire is seeking a Student Processing Specialist to support Blugold Central’s student services across financial aid, records, parking, and enrollment. The role involves handling student inquiries in person, by phone, and online, processing transactions, and guiding students through complex processes with a focus on service excellence.

Under supervision, you’ll collaborate with financial aid counselors, deans’ staff, veteran’s coordinators, and program managers to

Qualifications

• Commitment to customer service excellence.
• Excellent verbal and written communication skills.
• Working effectively and collaboratively with diverse groups, individuals, and customers.
• Organizational skills, including work prioritization, attention to detail, and effective problem-solving.
• Flexibility in a variety of situations, including changes, and working under pressure.
• The ability and willingness to learn new systems, software, and processes quickly.
• Operational knowledge of MS Excel, Word, and Outlook.

Responsibilities

• Provide direction to students, and assist with registration, financial status, academic and recreational programs, and graduation requirements.
• Tracks prospective and current student status on academic progress or related areas.
• Applies knowledge of programs, procedures, and policies to provide administrative support and assistance in a student services function, escalating more complex decisions to other personnel.

Skills

Customer service

Communication skills

Collaboration

Organization

Adaptability

Problem solving

MS Excel/Outlook

Education

High School Diploma

BS or BA Degree

Tools

MS Excel

MS Word

Outlook

Job description

University of Wisconsin-Eau Claire is seeking a Student Processing Specialist to support Blugold Central’s student services across financial aid, records, parking, and enrollment. The role involves handling student inquiries in person, by phone, and online, processing transactions, and guiding students through complex processes with a focus on service excellence.

Under supervision, you’ll collaborate with financial aid counselors, deans’ staff, veteran’s coordinators, and program managers to