Student Services & Records Specialist

COLLEGE CORNER; Charleston (SC); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

ETAP

Job summary

The College of Charleston is seeking a Student Services Associate to support the Office of the Registrar with student records, policy inquiries, and front-office services. You will triage inquiries from students, alumni, faculty, staff and the public, and handle records requests and forms.

The role requires a high school diploma and at least two years of administrative office experience in higher education; a bachelor’s degree is preferred. Weekend work may be required during commencements.

Qualifications

• Must have strong written and verbal communication skills.
• Highly organized with strong time-management under tight deadlines.
• Experience with student records in a higher education environment preferred.
• Familiarity with FERPA policies and procedures.
• Ability to triage and resolve inquiries from diverse stakeholders.
• Experience with college information systems and campus offices preferred.

Responsibilities

• Process student records requests and updates in the college information system.
• Serve as the first point of contact for students, alumni, faculty and staff.
• Provide information and referrals on academic policies and procedures.
• Assist with office operations and support student workers.
• Assist in opening/closing the office and supporting campus events.

Skills

Communication

Organization

Research and problem solving

Microsoft Office & web apps

Student records knowledge

FERPA knowledge

Education

High school diploma

Bachelor’s degree preferred

Tools

Banner SIS

BDM

Degree Works

Job description

The College of Charleston is seeking a Student Services Associate to support the Office of the Registrar with student records, policy inquiries, and front-office services. You will triage inquiries from students, alumni, faculty, staff and the public, and handle records requests and forms.

The role requires a high school diploma and at least two years of administrative office experience in higher education; a bachelor’s degree is preferred. Weekend work may be required during commencements.