Student Services Associate

COLLEGE CORNER; Charleston (SC); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

ETAP

Job summary

The College of Charleston is seeking a Student Services Associate to support the Office of the Registrar with student records, policy inquiries, and front-office services. You will triage inquiries from students, alumni, faculty, staff and the public, and handle records requests and forms.

The role requires a high school diploma and at least two years of administrative office experience in higher education; a bachelor’s degree is preferred. Weekend work may be required during commencements.

Qualifications

• Must have strong written and verbal communication skills.
• Highly organized with strong time-management under tight deadlines.
• Experience with student records in a higher education environment preferred.
• Familiarity with FERPA policies and procedures.
• Ability to triage and resolve inquiries from diverse stakeholders.
• Experience with college information systems and campus offices preferred.

Responsibilities

• Process student records requests and updates in the college information system.
• Serve as the first point of contact for students, alumni, faculty and staff.
• Provide information and referrals on academic policies and procedures.
• Assist with office operations and support student workers.
• Assist in opening/closing the office and supporting campus events.

Skills

Communication

Organization

Research and problem solving

Microsoft Office & web apps

Student records knowledge

FERPA knowledge

Education

High school diploma

Bachelor’s degree preferred

Tools

Banner SIS

BDM

Degree Works

Job description

The Student Services Associate ( SSA ) position provides key services crucial to the Office of the Registrar regarding student records support and maintenance. Provides support to students, alumni, faculty, staff, and the general public, by triaging and resolving questions about academic policies and procedures and processing student records requests, documents, and forms. This position plays an important role in ensuring the maintenance of a true service-centered environment in our front office.

High school diploma and a minimum of two years administrative office support experience in higher education. Bachelor’s degree preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Required Knowledge, Skills and Abilities

Must have the ability to communicate effectively (strong oral and written skills). Must be highly organized and able to work under stringent time restrictions while consistently providing excellent customer service. Must be able to research and resolve complex issues and problems. Must be able to use Microsoft and online web applications and have experience with standard office equipment. Experience with student records and data in a higher education environment is preferred. Knowledge of Student Information Systems (Banner), document management ( BDM ), degree audits (Degree Works) and familiarity with the physical campus at the College of Charleston and its academic departments is preferred. Knowledge of policies and procedures of other College units (i.e., Financial Aid) that impact the Office of the Registrar is preferred. Must have experience working with FERPA policies and procedures. Must have the ability to work effectively with multiple constituencies within established guidelines and have exceptional organizational skills to ensure a smooth flow of office business.

Additional Comments Regarding Position

This position may require weekend work for assistance with commencement events.

• Employee Tuition Assistance Program (ETAP)

The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu.

The Student Services Associate, as part of a term, provides a full range of student services support to students and the general public by responding to inquiries and requests for information and assistance in person, email or by telephone. Triages incoming inquiries through walk-in traffic, phone, postal letters, while consistently monitoring email. Assists students in the resolution of issues, concerns and problems related to student records. Interprets complex information, making evaluative determinations, recommendations and referrals regarding services, programs, policies, and procedures to students, alumni, College employees, faculty, staff and the general public. Understands essential functions of the Office of the Registrar, office structure, and operating procedures to facilitate effectively directing inquiries.

Essential or Marginal

Percent of Time

Percent of Time 60

Activity

Conducts student transactions and maintains student academic records utilizing the College information system. Processes and troubleshoots student records requests and updates. Serves as the initial point of contact for all student requests. Serves as the initial point of contact for student personal information update requests.

Essential or Marginal

Percent of Time

Percent of Time 25

Activity

Assures the prompt opening of the office (8:30 am) and ensures the office is secure for the evening (5:00 pm). Provides training and support for student workers. Supports internal staff with projects and events as assigned and delegates tasks to student workers.

Essential or Marginal

Percent of Time

Percent of Time 15

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • Chronicle of Higher Education
  • CofC - Alumni Career Services
  • College of Charleston Website
  • Diverse: Issues in Higher Education
  • Glassdoor
  • Handshake
  • HigherEdJobs
  • Indeed.com
  • Internal Job Posting
  • jbcjobs (Joint Base Charleston Military & Family Readiness)
  • Job Fair
  • LinkedIn
  • Monster.com
  • Personal Referral
  • Post and Courier
  • Public Job Posting
  • SC Works (SC Department of Employment and Workforce)
  • Twitter
  • Word of mouth
  • Other
  • National Labor Exchange
  • CareerBuilder
  • SpouseWorks

Required Documents

• Resume
• Cover Letter / Letter of Application
• Reference List

Optional Documents

• Other Document
• Other Document 2
• Other Document 3
• Form DD 214