Student Services Associate

College of Charleston; Charleston (SC); Sur place; USD 38 000 - 43 000; Plein temps

Avantages offerts par ce poste

Health/Dental/Vision insurance

Life Insurance

Paid Leave: Sick/Annual/Parental

Retirement

Long Term Disability

Paid Holidays

Free CARTA Bus Service

ETAP – Tuition Assistance

EAP

Full Benefits Package

Résumé du poste

College of Charleston is seeking a Student Services Associate to support student records and policy inquiries in the Registrar's Office. The role focuses on triaging questions, processing records requests, and maintaining a service-centered front desk environment.

Minimum qualifications include a high school diploma and 2+ years of experience; a Bachelor’s degree is preferred. Weekend shifts may be required for commencement events, with a comprehensive benefits package available.

Qualifications

• High school diploma and 2+ years of administrative office support in higher education.
• Bachelor’s degree preferred.
• Equivalent combination of experience and education considered.

Responsabilités

• Triages inquiries and resolves questions about policies and procedures.
• Maintains and processes student records requests and documents.
• Supports office operations and customer service in the Registrar front office.

Connaissances

Communication

Organization

Research

MS Office

Student records

FERPA

Formation

High School Diploma

Bachelor's degree preferred

Equivalent experience/education

Outils

Banner SIS

BDM

Degree Works

Description du poste

Student Services Associate

Position Type: Classified.

Department: Registrar.

Pay Band: GEN06.

Posting Date: 10/06/2026. Closing Date: 10/23/2026.

Salary: $37,944 - $42,500.

Benefits

• Insurance: Health/Dental/Vision
• Life Insurance
• Paid Leave: Sick/Annual/Parental
• Retirement
• Long Term Disability
• Paid Holidays
• Free CARTA Bus Service
• Employee Tuition Assistance Program (ETAP)
• Employee Assistance Program (EAP)
• Full Benefits Package – Click Here

Job Purpose

The Student Services Associate (SSA) position provides key services crucial to the Office of the Registrar regarding student records support and maintenance. Provides support to students, alumni, faculty, staff, and the general public, by triaging and resolving questions about academic policies and procedures and processing student records requests, documents, and forms. This position plays an important role in ensuring the maintenance of a true service-centered environment in our front office.

Minimum Requirements

High school diploma and a minimum of two years administrative office support experience in higher education. Bachelor’s degree preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Required Knowledge, Skills and Abilities

Must have the ability to communicate effectively (strong oral and written skills). Must be highly organized and able to work under stringent time restrictions while consistently providing excellent customer service. Must be able to research and resolve complex issues and problems. Must be able to use Microsoft and online web applications and have experience with standard office equipment. Experience with student records and data in a higher education environment is preferred. Knowledge of Student Information Systems (Banner), document management (BDM), degree audits (Degree Works) and familiarity with the physical campus at the College of Charleston and its academic departments is preferred. Knowledge of policies and procedures of other College units (i.e., Financial Aid) that impact the Office of the Registrar is preferred. Must have experience working with FERPA policies and procedures. Must have the ability to work effectively with multiple constituencies within established guidelines and have exceptional organizational skills to ensure a smooth flow of office business.

Additional Comments Regarding Position

This position may require weekend work for assistance with commencement events.

Job Duties

60% – The Student Services Associate, as part of a term, provides a full range of student services support to students and the general public by responding to inquiries and requests for information and assistance in person, email or by telephone. Triages incoming inquiries through walk‑in traffic, phone, postal letters, while consistently monitoring email. Assists students in the resolution of issues, concerns and problems related to student records. Interprets complex information, making evaluative determinations, recommendations and referrals regarding services, programs, policies, and procedures to students, alumni, College employees, faculty, staff and the general public. Understands essential functions of the Office of the Registrar, office structure, and operating procedures to facilitate effectively directing inquiries. Essential.

25% – Conducts student transactions and maintains student academic records utilizing the College information system. Processes and troubleshoots student records requests and updates. Serves as the initial point of contact for all student requests. Serves as the initial point of contact for student personal information update requests. Essential.

15% – Assures the prompt opening of the office (8:30 am) and ensures the office is secure for the evening (5:00 pm). Provides training and support for student workers. Supports internal staff with projects and events as assigned and delegates tasks to student workers. Essential.

Applicant Documents

Required Documents

1. Resume
2. Cover Letter / Letter of Application
3. Reference List

Optional Documents

1. Other Document
2. Other Document 2
3. Other Document 3
4. Form DD 214

Equal Opportunity Employer

The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu.

Email: [e-mail]
General Information: 843.953.5512
Mailing Address: 66 George St.
Charleston, SC 29424

HR Office 160 Calhoun St.
Lightsey Building B36
Charleston, SC 29424
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