Student Services Receptionist – Campus Front Desk

IDEA Public Schools; Austin (TX); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Paid Family Leave

Tuition Reimbursement

Mental Health Support

Dental & Vision

Job summary

IDEA Public Schools is seeking a receptionist to support students, families, and staff by delivering excellent customer service as the first point of contact for students, parents, visitors, and phone inquiries. The role emphasizes parent satisfaction, information sharing, and coordination with team members while greeting visitors on campus.

Compensation includes an hourly rate ($18.34–$22.93) and a performance bonus based on team performance and goals.

Qualifications

• High school diploma or GED is required.
• Minimum one year of clerical office experience.
• Proficient keyboarding skills and strong organizational, communication, and interpersonal abilities.
• Ability to follow written instructions and operate a multi-line phone system.

Responsibilities

• Ensuring each visitor has the appropriate credentials to enter campus and to pick up students.
• Utilizing PowerSchool to locate student schedules for parent pick-ups.
• Communicating with teachers on student pick-ups.
• Direct visitors to the appropriate team member.
• Direct late students to the SIS Coordinator.
• Maintaining copies of essential forms and documents for families (e.g., FARM applications, uniform guide).
• Copying materials to ensure a steady supply of documents at hand.
• Communicating effectively with Campus Lead Team and Campus Ops to keep documents current for activities and events.
• Coordinating and transferring student records while maintaining confidentiality.
• Collaborating with team members to establish a system for transferring student records.
• Answering phone calls with general information or routing to the right team member.
• Familiarizing with roles and duties of team members and managing extensions list.
• Serving as a liaison between parents, students and team members; communicating morning announcements and upholding IDEA core values.
• Providing lead team support as needed, including recruiting students for the following school year and exercising good judgment in customer service.
• Greeting parents, students and visitors; answering all phone calls.
• This role also serves as backup for Nurse/Health Aide.

Skills

Mission Focus

Record of Results

Problem Solving

Communication

Continuous Improvement

Education

High school diploma or GED

Job description

IDEA Public Schools is seeking a receptionist to support students, families, and staff by delivering excellent customer service as the first point of contact for students, parents, visitors, and phone inquiries. The role emphasizes parent satisfaction, information sharing, and coordination with team members while greeting visitors on campus.

Compensation includes an hourly rate ($18.34–$22.93) and a performance bonus based on team performance and goals.