Student Services & Programs Coordinator

University of Massachusetts Boston; Boston (MA); On-site; USD 50,000 - 65,000; Full time

Job summary

University of Massachusetts Boston is seeking an outgoing front desk and office support specialist for the College of Management Undergraduate Program Office. You will greet students, process inquiries, and support registration and advising activities.

You will help manage calendars, communications, and data in WISER and related systems, coordinating events and ensuring smooth student services on campus.

Qualifications

• Bachelor’s degree required with 1–2 years of higher education administration preferred.
• Ability to use PeopleSoft, WISER, and degree audits effectively.
• Strong organizational and customer service skills with professional judgment.

Responsibilities

• Front Desk Reception and General Office Support for the CM Undergraduate Program Office.
• Monitor departmental email, triage inquiries, and direct to UPO staff.
• Manage check-in and waiting room for advising; maintain program calendar.
• Support registration, course messaging, and data entry in Wiser and related tools.
• Coordinate events, space scheduling, and communications for students.

Skills

Customer service

Front desk operations

Communication

Office administration

Problem solving

Education

Bachelor’s Degree

Tools

PeopleSoft

WISER

Degree Audits

Canvas

Excel

Job description

University of Massachusetts Boston is seeking an outgoing front desk and office support specialist for the College of Management Undergraduate Program Office. You will greet students, process inquiries, and support registration and advising activities.

You will help manage calendars, communications, and data in WISER and related systems, coordinating events and ensuring smooth student services on campus.