Student Success Programs Coordinator

UMass Boston; Boston (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

UMass Boston in Boston, MA, is seeking a student-focused administrator to provide front desk support for the College of Management Undergraduate Program Office. You will handle queries, triage emails, and assist with advising drop-ins and event coordination.

The role emphasizes teamwork, data entry, and timely communication to support student success and program operations. This is an on-campus, in-person position with standard office hours.

Qualifications

• Bachelor's degree required and demonstrated initiative to complete projects.
• Experience in higher education administration preferred.
• Proficiency with PeopleSoft, WISER, Degree Audits and Canvas is strongly preferred.

Responsibilities

• Front Desk Reception and General Office Support for UPO.
• Monitor department email; triage inquiries and route to staff.
• Manage check-in and waiting room for advising sessions.
• Support course enrollment, registration, and communications tasks.
• Coordinate events, calendars, and data-related processes.

Skills

Multitasking

Data analysis

Communication skills

Customer service

Team collaboration

Education

Bachelor's degree

Tools

PeopleSoft

WISER

Degree Audits

Canvas

Microsoft Office

Excel

Job description

UMass Boston in Boston, MA, is seeking a student-focused administrator to provide front desk support for the College of Management Undergraduate Program Office. You will handle queries, triage emails, and assist with advising drop-ins and event coordination.

The role emphasizes teamwork, data entry, and timely communication to support student success and program operations. This is an on-campus, in-person position with standard office hours.