Student Services Officer - Southern Europe

ISEP Study Abroad; Arlington (VA); Remote; USD 45,000 - 52,000; Full time

Job summary

ISEP Study Abroad seeks a Student Services Officer to support students pursuing Southern Europe programs, guiding applicants from inquiry to departure. You will help with program selection, applications, and pre-departure preparation, ensuring a smooth journey for students.

You will work with regional teams, coordinate with university partners, and assist on health, safety, and visa matters as part of student services operations.

Qualifications

• Bachelor's degree required or equivalent.
• 2+ years of work experience in student advising, higher education, international education, study abroad, or related areas.
• Experience traveling, studying, and/or working abroad.
• Excellent time management and customer service skills.
• Strong cross-cultural communication and student relations abilities.
• Ability to manage details and prioritize in a fast-paced environment.
• Collaborative and team-oriented mindset with stakeholder engagement experience.
• Knowledge of Southern Europe cultures and higher education institutions is a plus.

Responsibilities

• Conduct outreach and advising with prospective students to convert leads into qualified applications.
• Advise students on course selection and program acceptance within their region.
• Respond promptly to inquiries to facilitate application completion and student retention.
• Serve as primary contact during pre-departure with orientations and visa matters.
• Coordinate with Health & Safety teams and university coordinators as needed.
• Maintain up-to-date knowledge of regional programs for student support.

Skills

Student advising

International education

Study abroad

Time management

Cross-cultural communication

Stakeholder engagement

Team collaboration

Program administration

CRM experience

Education

Bachelor's degree

Tools

CRM

Job description

POSITION TITLE

Student Services Officer - Southern Europe

DEPARTMENT

Student Services

REPORTS TO

Student Services Supervisor - Enrollment Management

FLSA STATUS

Exempt

COMPENSATION

$45000 - $52000

LOCATION

Washington, DC Area Based or Remote (excluding New York or California)

DATE

November 2026

POSITION SUMMARY

Student Services Officers (SSOs) are primarily responsible for supporting students from the time they express interest in an ISEP study, intern, or volunteer abroad program through the completion of their program. They work with students to choose appropriate programs that meet their academic and personal goals, advise on the application and course selection processes, prepare students to depart for their programs, and provide support while on program.

Each SSO is assigned to one regional advising team and is expected to maintain up-to-date knowledge on the universities and program opportunities located within their region. SSOs also provide support in the areas of health and safety procedures and operations, visa education and transcript facilitation. Daily duties will be triaged amongst regional advising team members based on individual student needs.

PRINCIPAL RELATIONSHIPS

External: Students, University coordinators on ISEP member campuses, parents

Internal: Assistant Director of Student Services, University Relations Directors and Managers, Marketing, IT, Finance

KEY JOB RESPONSIBILITIES

• Conduct outreach and advising with prospective students in order to help them select an appropriate program (or programs), with the objective to convert a maximum number of leads to completed qualified applications
• Advise students placed at a program in their region on course selection and program acceptance and other processes
• Respond to inquiries from students, campus coordinators, and parents in a timely manner and with a high level of customer services in order to facilitate application completion and student retention throughout the student journey
• Serve as primary point of contact for students in the pre-departure stage, delivering predeparture orientations and assisting with academic, cultural, and visa matters
• Address student concerns that arise during programs, working in collaboration with ISEP's Member Relations team and Host University Coordinators on university campuses. This may require being involved in matters of health and safety.
• Maintain knowledge on a variety of regionally based programs for student support purposes. Collaborate consistently and effectively with ISEP's University Relations Managers to ensure knowledge is up to date.
• Maintain knowledge on ISEP's internship programs hosted in collaboration with The Intern Group; answering student and coordinator questions related to full-time internship opportunities
• Work directly with students and university coordinators in the areas of health and safety, health insurance requirements, diversity and inclusion, or other general operations
• Other duties as assigned

QUALIFICATIONS

REQUIRED QUALIFICATIONS

• Bachelor's degree
• 2 or more years' work experience in student advising, higher education, international education, study abroad, international program administration, or related areas
• Travel, study and/or work experience abroad
• Outstanding time management skills and customer service acumen
• Excellent cross-cultural communication and student relations skills
• Ability to handle detail and prioritize workload in a fast-paced environment
• Ability to collaborate effectively in a highly team-oriented environment and culture
• Proven effective engagement with stakeholders at multiple levels

DESIRED QUALIFICATIONS

• Experience using a CRM
• Experience with advising and/or counseling
• Knowledge of and experience working with cultures and higher education institutions in Southern Europe (Italy, Greece, Malta, Bulgaria & Turkey)

ISEP is an equal opportunity employer (EOE). We strongly support diversity in the workplace.