Student Services Officer - Southern Europe

THE INTERNATIONAL STUDENT EXCHANGE PROGRAMS ISEP; Arlington (VA); Remote; USD 45.000 - 52.000; Vollzeit

Zusammenfassung

The International Student Exchange Programs (ISEP) seeks a Student Services Officer for the Southern Europe region. Based in the Washington DC area or remote, you will guide students from inquiry through program completion, helping them choose programs that fit academics and personal goals.

You will coordinate with university partners, assist with applications, visas, and pre-departure briefings, and support students on site during their programs while ensuring health and safety compliance.

Qualifikationen

• Bachelor’s degree required.
• 2+ years’ work experience in student advising or international education.
• Travel/study abroad experience preferred.
• Strong time management and customer service skills.
• Excellent cross-cultural communication and student relations.

Aufgaben

• Conduct outreach and advising with prospective students to maximize qualified applications.
• Advise students on course selection and program acceptance within their region.
• Respond to inquiries promptly to facilitate application completion and retention.
• Serve as primary pre-departure contact, delivering orientations and assisting with visa matters.
• Collaborate with internal teams on health and safety, transcripts, and program support.
• Maintain up-to-date knowledge of regional programs and internship opportunities.

Kenntnisse

Customer service

Cross-cultural communication

Time management

Ausbildung

Bachelor's degree

Tools

CRM

Jobbeschreibung

Job Details: Job Location: Arlington, VA 22209, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: $45,000.00 - $52,000.00 Salary, Travel Percentage: Negligible, Job Shift: Day,

POSITION TITLE: Student Services Officer - Southern Europe

DEPARTMENT: Student Services

REPORTS TO: Student Services Supervisor – Enrollment Management

FLSA STATUS: Exempt

COMPENSATION: $45000 – $52000

LOCATION: Washington, DC Area Based or Remote (excluding New York or California)

DATE: November 2026

POSITION SUMMARY

Student Services Officers (SSOs) are primarily responsible for supporting students from the time they express interest in an ISEP study, intern, or volunteer abroad program through the completion of their program. They work with students to choose appropriate programs that meet their academic and personal goals, advise on the application and course selection processes, prepare students to depart for their programs, and provide support while on program.

Each SSO is assigned to one regional advising team and is expected to maintain up-to-date knowledge on the universities and program opportunities located within their region. SSOs also provide support in the areas of health and safety procedures and operations, visa education and transcript facilitation. Daily duties will be triaged amongst regional advising team members based on individual student needs.

PRINCIPAL RELATIONSHIPS

External: Students, University coordinators on ISEP member campuses, parents

Internal: Assistant Director of Student Services, University Relations Directors and Managers, Marketing, IT, Finance

KEY JOB RESPONSIBILITIES

• Conduct outreach and advising with prospective students in order to help them select an appropriate program (or programs), with the objective to convert a maximum number of leads to completed qualified applications
• Advise students placed at a program in their region on course selection and program acceptance and other processes
• Respond to inquiries from students, campus coordinators, and parents in a timely manner and with a high level of customer services in order to facilitate application completion and student retention throughout the student journey
• Serve as primary point of contact for students in the pre-departure stage, delivering predeparture orientations and assisting with academic, cultural, and visa matters
• Address student concerns that arise during programs, working in collaboration with ISEP's Member Relations team and Host University Coordinators on university campuses. This may require being involved in matters of health and safety.
• Maintain knowledge on a variety of regionally based programs for student support purposes. Collaborate consistently and effectively with ISEP's University Relations Managers to ensure knowledge is up to date.
• Maintain knowledge on ISEP's internship programs hosted in collaboration with The Intern Group; answering student and coordinator questions related to full-time internship opportunities
• Work directly with students and university coordinators in the areas of health and safety, health insurance requirements, diversity and inclusion, or other general operations
• Other duties as assigned

Qualifications: REQUIRED QUALIFICATIONS

• Bachelor's degree
• 2 or more years’ work experience in student advising, higher education, international education, study abroad, international program administration, or related areas
• Travel, study and/or work experience abroad
• Outstanding time management skills and customer service acumen
• Excellent cross-cultural communication and student relations skills
• Ability to handle detail and prioritize workload in a fast-paced environment
• Ability to collaborate effectively in a highly team-oriented environment and culture
• Proven effective engagement with stakeholders at multiple levels

DESIRED QUALIFICATIONS

• Experience using a CRM
• Experience with advising and/or counseling
• Knowledge of and experience working with cultures and higher education institutions in Southern Europe (Italy, Greece, Malta, Bulgaria & Turkey)

ISEP is an equal opportunity employer (EOE). We strongly support diversity in the workplace.