Remote Student Services Officer – Francophone Europe & MEA

ISEP Study Abroad

Arlington (VA)

Hybrid

USD 45,000 - 52,000

Full time

7 days ago

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Job summary

ISEP Study Abroad in the Washington, DC area is seeking a Student Services Officer to support Francophone regions and Central Europe, Africa, and the Middle East. You will guide students from inquiry through program completion, advising on applications, courses, and departure preparation.

As part of a regional advising team, you will keep up-to-date knowledge on universities and opportunities, while assisting with health, safety, visas, and transcript facilitation to ensure a smooth student

Qualifications

Bachelor's degree required.
2+ years’ work experience in student advising or related fields.
Experience abroad and cross-cultural communication is preferred.
Strong time management and customer service skills.

Responsibilities

Conduct outreach and advising with prospective students to convert leads to applications.
Advise students on course selection and program acceptance in their region.
Respond to inquiries promptly to facilitate application completion and retention.
Serve as primary contact for pre-departure stage with orientations and visa support.
Address student concerns during programs coordinating with host universities.
Maintain knowledge of region-specific programs for student support.
Collaborate with internship programs and diversity initiatives.
Support health, safety, and logistics in operations.