Student Services Front Desk Coordinator

NC Community Colleges; Durham, Northern (NC, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health care

Dental insurance

Vision insurance

Retirement plan

Flexible spending accounts

Life insurance

Long-term disability

Holidays

Vacation

Sick leave

Job summary

Durham Technical Community College is hiring a Student Services Support Specialist in the Counseling, Accessibility and Resources Department. This role welcomes students, coordinates front desk operations, and guides them to campus and community resources while maintaining a welcoming environment.

The successful candidate will handle appointment scheduling, confidential information, and routine administrative tasks, supporting testing, accommodations, and campus engagement activities.

Qualifications

• Two years of experience in higher education, student services, human services or related setting with effective communication and confidentiality skills.
• Strong organizational and computer literacy abilities; able to manage multiple tasks and learn institutional policies.

Responsibilities

• Greet and assist students and visitors at front desk with inclusive, respectful service.
• Manage front-desk operations, phones, email, check-in, appointments, and routine admin tasks.
• Provide information and connect students to campus/community resources.
• Maintain accurate records and handle routine office duties.
• Coordinate appointments and facilities work orders while keeping records up to date.
• Support testing services, accessibility accommodations, counseling services, and resource navigation.
• Maintain confidentiality and privacy standards in all interactions.
• Track documents, data, calendars, and communications; assist with program administration.

Skills

Effective communication

Confidentiality

Organizational skills

Computer literacy

Prioritization

Policy learning

Education

Bachelor's Degree

Job description

Durham Technical Community College is hiring a Student Services Support Specialist in the Counseling, Accessibility and Resources Department. This role welcomes students, coordinates front desk operations, and guides them to campus and community resources while maintaining a welcoming environment.

The successful candidate will handle appointment scheduling, confidential information, and routine administrative tasks, supporting testing, accommodations, and campus engagement activities.