Student Services Support Specialist

NC Community Colleges; Durham, Northern (NC, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health care

Dental insurance

Vision insurance

Retirement plan

Flexible spending accounts

Life insurance

Long-term disability

Holidays

Vacation

Sick leave

Job summary

Durham Technical Community College is hiring a Student Services Support Specialist in the Counseling, Accessibility and Resources Department. This role welcomes students, coordinates front desk operations, and guides them to campus and community resources while maintaining a welcoming environment.

The successful candidate will handle appointment scheduling, confidential information, and routine administrative tasks, supporting testing, accommodations, and campus engagement activities.

Qualifications

• Two years of experience in higher education, student services, human services or related setting with effective communication and confidentiality skills.
• Strong organizational and computer literacy abilities; able to manage multiple tasks and learn institutional policies.

Responsibilities

• Greet and assist students and visitors at front desk with inclusive, respectful service.
• Manage front-desk operations, phones, email, check-in, appointments, and routine admin tasks.
• Provide information and connect students to campus/community resources.
• Maintain accurate records and handle routine office duties.
• Coordinate appointments and facilities work orders while keeping records up to date.
• Support testing services, accessibility accommodations, counseling services, and resource navigation.
• Maintain confidentiality and privacy standards in all interactions.
• Track documents, data, calendars, and communications; assist with program administration.

Skills

Effective communication

Confidentiality

Organizational skills

Computer literacy

Prioritization

Policy learning

Education

Bachelor's Degree

Job description

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

Job Category

Application Period

Opens:

Closes: 10/07/2026

Target Start Date

Expected Work Hours

40 hours per week, with the regular schedule determined in consultation with the supervisor and based on center/student service needs. Occasional evening or weekend hours may be required for scheduled events, student programs, or other operational needs.

Employment Type

Full-Time Staff

Minimum Qualifications

Two years of experience in higher education, student services, human services or a related setting with demonstrated experience of effective communication, professional confidentiality skills, organization, computer literacy, prioritizing multiple responsibilities and ability to learn/apply institutional policies and procedures.

Preferred Qualifications

Bachelor’s Degree from an accredited institution and two years of experience with relevant work, preferably in higher education, student services, human services or a related setting with demonstrated experience of effective communication, professional confidentiality skills, organization, computer literacy, prioritizing multiple responsibilities and ability to learn/apply institutional policies and procedures.

Position Description

Do Great Things! Durham Technical Community College is hiring a Student Services Support Specialist in the Counseling, Accessibility and Resources Department. The Student Services Support Specialist serves as the first point of connectionand access for students entering the center. This position creates a welcoming, organized, accessible and student-centered experience while coordinating front desk operations, providing resource navigation, scheduling appointments, and facilitating warm handoffs to campus and community partners and services. This position plays an important role in ensuring that students experience the center as a place where they are seen, supported, connected, and equipped to thrive. The position does not provide counseling, clinical services, or professional case management. Rather, they help students connect to the right person, service, resource, or next step at the right time. The successful candidate is relational, organized, dependable, adaptable, and able to balance compassionate student service with accurate and timely administrative operations.

Examples of Duties

Front-Desk Operations & Student Reception

• Welcome students, visitors, faculty, and staff and provide an inclusive, respectful, and strengths-based first point of connection.
• Manage front-desk operations, including multi-line phones, email and other inquiries, student check-in, appointment scheduling, and routine administrative support.
• Provide basic service information and connect students to appropriate campus and community resources.
• Perform general office support tasks, including preparing administrative materials, maintaining physical and digital files, and completing routine office duties.
• Coordinate student appointments and facilities work order requests while maintaining accurate administrative records.

Service Navigation & Departmental Support

• Provide operational and administrative support for testing services, accessibility accommodations, counseling services, and student resource navigation.
• Collect, record, track, and maintain sensitive medical documentation submitted for accessibility accommodation services.
• Coordinate appropriately with campus partners when administrative action is needed to advance student support processes.

Data Management, Finance & Program Administration

• Maintain strict confidentiality, adhere to privacy standards, and deliver professional customer service at all times.
• Maintain and ensure timely follow-up with student requests, accurate records, data entry logs, departmental calendars, internal communications, forms, office supplies, and routine administrative processes.
• Develop and maintain efficient tracking systems to monitor the receipt, follow-up, and status of required student documents.
• Collect, record, track, and maintain program financial documentation—including invoices and bills—and assist with payment processing through Foundation and Business Office systems.
• Support service-utilization data collection, trend reporting, and student feedback collection to support continuous program improvement.
• Track operational trends and recommend service improvements to enhance the overall student experience.
• Keep website content, resource directories, informational handouts, and promotional flyers current and accurate.
• Assist with student outreach events, campus engagement activities, and CARE Center communications.