Senior Assistant Director (Student Services Generalist), Office of Student Central

Indiana University Bloomington; Bloomington (IN); Hybrid; USD 47,000 - 63,000; Full time

Benefits offered by this job

Medical & dental insurance

Health Savings Account (HSA)

Paid holidays

Tuition subsidy

Paid time off

Life insurance

Job summary

Indiana University Bloomington is seeking a Student Services Generalist for Student Central within the Office of Enrollment Management in Bloomington. You will deliver comprehensive services across financial aid, registration, records, and financial literacy while coordinating with campus offices to ensure accurate communications and a high-quality student experience.

The role includes leadership responsibilities for timesheets, staff coaching, and performance discussions, with a hybrid work

Qualifications

• Bachelor's degree in higher education or related field.
• At least 2 years in student services or related higher education field.
• Strong communication, professionalism, and customer service skills.

Responsibilities

• Provide comprehensive student services related to financial aid, scholarships, enrollment, academic records, and related areas.
• Maintain knowledge of federal/state regulations and university policies governing student services.
• Support assigned staff with timesheets, schedules, coaching, and performance discussions.
• Collaborate with Registrar, Student Financial Assistance, Bursar, and campus partners to improve service delivery.
• Develop and support student-focused programs promoting engagement and success.
• Plan communications and outreach to increase student awareness and participation.

Skills

Proficient communication skills

Professionalism

Time management

Quality focus

Flexibility

Willingness to learn

Thoroughness

Accuracy under pressure

Customer service

Partnership building

Education

Bachelor's degree in higher education student affairs, public affairs, counseling, social work, education, business, or related field.

Master's degree in related field

Job description

Department

STUDENT CENTRAL (BL-SCTR-IUBLA)

Department Information

The Office of Enrollment Management (OEM) at Indiana University(IU) Bloomington is dedicated to attracting, enrolling, andsupporting a community of talented students from Indiana, acrossthe nation, and around the world. OEM integrates strategicplanning, data-informed decision-making, and collaborativepartnerships across campus to create a seamless student experience,from first contact through graduation. Through its units:Admissions, Scholarships, the Registrar, Student FinancialAssistance, Student Central, Orientation and Enrollment Programs,Retention, Planning and Research, Enrollment Marketing andCommunications, Administration and Fiscal Affairs, and Development,OEM advances the university's mission by fostering access,belonging, and student success while upholding IU Bloomington'stradition of academic excellence and public service.

Student Central serves as IU Bloomington's integrated 1-stopstudent services center, providing comprehensive support to currentand prospective students, families, faculty, staff, and externalstakeholders. Student Central delivers high-quality service acrossadmissions, financial aid, scholarships, billing and paymentservices, financial literacy, enrollment, registration, and studentrecords. Through a student-centered approach, Student Central helpsstudents navigate complex administrative processes, access criticalresources, and achieve their educational goals.

Job Summary

Department-Specific Responsibilities

• Provides comprehensive student services related to financialaid, scholarships, financial literacy, registration, enrollment,academic records, grades, transcripts, and certifications.
• Maintains current knowledge of federal and state regulations,university policies, and procedures related to financial aid andstudent services.
• Ensures prompt, accurate, efficient, and professional serviceto students, families, alumni, faculty, staff, administrators, anduniversity departments.
• Oversees and supports assigned team members, includingreviewing and approving timesheets and time-off requests,monitoring schedules and coverage, conducting monthly employeeengagement meetings and ongoing performance conversations,providing coaching and feedback, and addressing day-to-day staffneeds and performance expectations.
• Collaborates with the Office of the Registrar, Office ofStudent Financial Assistance, Office of the Bursar, and othercampus partners to improve student service delivery and ensurecommunications are accurate and consistent with programrequirements.
• Develops, implements, and supports student-focused programs andinitiatives that promote academic engagement, experientiallearning, wellness, involvement, inclusion, development, andstudent success.
• Assists with financial aid, financial literacy, and otheroutreach efforts for campus and community partners.
• Engages directly with students through programs, events,individual meetings, and student organization advising identifyingconcerns and gather feedback for service improvements.
• Collaborates with departmental staff, campus leaders, anduniversity partners to advance shared student-service goals andcoordinate resources and funding for programs and initiatives.
• Establishes program and service outcomes; evaluateseffectiveness and student impact; and prepares reports andpresentations for stakeholders.
• Participates in strategic planning, quality-controlinitiatives, committees, task forces, and other departmental oruniversity projects.
• Researches trends, practices, and peer institutions to identifyand recommend best practices in student services.
• Plans and coordinates communications and outreach designed toincrease student awareness, participation, and engagement.
• Identifies and recommends operational, staffing, andservice-delivery improvements to leadership.

General Responsibilities

• Develops and implements programs and initiatives that touch onvarious/multiple student-related goals, such as enhancing andreinforcing academic engagement and experiential learning;increasing student engagement, wellness, and involvement; fosteringlearning, inclusion, and development; supporting students in crisisand adversity; and improving the student campus experience.
• Interfaces directly with students by attending studentprogramming events, advising student organization leaders, meetingone-on-one to discuss areas of concern on campus, and gatheringsatisfaction feedback from student participants to implement intofuture student services initiatives and objectives.
• Collaborates with staff in own department and otherdepartments, as well as academic and campus leaders, on sharedstudent services goals, often coordinating funding to sponsorstudent programs and initiatives.
• Projects outcomes for services offered at the program,department/division, or campus level. Measures and evaluateseffectiveness of student services against projected outcomes;regularly prepares reports on impact to students and budget and maypresent to stakeholders on effectiveness and to secure funding forinitiatives moving forward.
• Serves on committees and performs student services researchacross the field of higher education and at peer institutions toidentify and recommend best practices.
• Plans and coordinates communications for student servicesinitiatives to ensure student participation and engagement.
• May provide guidance to other student services staff; makesprocess recommendations to manager for improved delivery ofservice.

Qualifications

Combinations of related education and experience may beconsidered. Education beyond the minimum required may besubstituted for work experience. Work experience beyond the minimumrequired may be substituted for educatio n.

EDUCATION

Required

• Bachelor's degree in higher education student affairs, publicaffairs, counseling, social work, education, business, or relatedfield.

Preferred

• Master's degree in related field.

WORK EXPERIENCE

Required

• 2 years in student services, higher education, or relatedfield.

SKILLS

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamicenvironment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even underpressure.
• Demonstrates ability to maintain confidential information.
• Demonstrates customer service skills.
• Ability to build strong partnerships with students and otheruniversity departments.

Working Conditions / Demands

Occasional evening or weekend work may be required to supportuniversity events, orientations, enrollment activities, or specialprojects.

Work Location

Bloomington, Indiana

This position is eligible for a hybrid schedule (mix between remoteand in-person work), subject to change in the future based upon university policy and business needs

Advertised Salary

$55,000 annually

Work Hours

Position generally requires work during standard universitybusiness hours.

Benefits Overview

For full-time staff employees, Indiana University offers a widearray of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, criticalillness, and supplemental accidental death & dismembermentinsurance
• Base retirement plan with generous IU contributions, subject tovesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IUcourses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteerevents
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure .

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Student Services

Job Family: Student Services Generalist

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on theadvertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, pleasesubmit your application within 5 business days of the PostedDate.

If you wish to include a cover letter, you may include it with yourresume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider ofADA services and prohibits discrimination in hiring. See Indiana University Notice ofNon-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policystatements, crime and fire statistics for all Indiana Universitycampuses, is available online . You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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