Student Services Coordinator

Indiana University; Kokomo (IN); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

Medical and dental insurance

Tuition subsidy

Paid holidays

Paid time off

EAP

Retirement plan

Job summary

Indiana University Kokomo is seeking an organized Student Services Generalist to support nursing programs, coordinates student data, and manage admissions processes. You will work closely with the assistant dean, program directors, and faculty to ensure timely information and compliance across tracks.

The role involves assisting with Canvas content, student portal updates, and coordination of events and ceremonies.

Qualifications

• High school diploma or GED required.
• Associate degree preferred.
• 2 years in-office or higher education experience required.
• Ability to work with confidential information.
• Excellent written and verbal communication.
• Strong organizational and prioritization skills.

Responsibilities

• Maintain student tracking and records across programs.
• Provide front desk and email/phone handling.
• Support scheduling, documentation, and communication for students and staff.
• Assist with Canvas content and Student Portal updates.
• Coordinate admissions materials and assist with ceremonies and events.
• Prepare reports and correspondence for program leadership.
• Ensure compliance tracking and data accuracy for nursing students.
• Assist with website or social media information as needed.

Skills

Written & verbal communication

Professionalism

Time management

Quality focus

Flexibility

Attention to detail

Confidentiality

Customer service

Microsoft Office

Communication skills

Verbal communication

Listening skills

Judgment & decision-making

Multi-tasking

Education

High school diploma or equivalent

Associate degree (AAS/AA/AS)

Tools

Microsoft Office

Job description

• Maintains student tracking tables (degree track, clinical compliance, admission, contact, and graduation). Responsible to provide office and secretarial support for all nursing programs and tracks, including the assistant dean, program directors, and all full-time School of Nursing and Allied Health Professionals (SNAHP) faculty and adjunct SNAHP faculty.
• Tracks applicant data and provides students and program leaders with accurate, timely information throughout the application and admission process, ensuring every applicant is informed well and timely.
• Ensures students have met clinical requirements. Creates and assists in uploading content for the Student Portal Canvas site.
• Processes admission applications and prepares materials for selection committee meetings in collaboration with program directors and nursing administrative assistant.
• Creates or assists with upload of general content (announcements, clinical information, handbooks, modules, etc.) for student centers in Canvas for all 3 disciplines.
• Provides administrative support to a department or group of professionals, exercising confidentiality, tact and diplomacy.
• Assists with nursing ceremonies, award presentations and events as directed.
• Utilizes business software applications to prepare correspondence, reports, presentations, agendas, minutes, etc., compiles data for expense, accreditation, and statistical reports.
• Receives, screens, and directs incoming calls, visitors, mail, and email promptly, courteously, and accurately.
• Works directly with all nursing students for compliance tracking purposes.
• Provides information, secures space reservations, schedules planning meetings, and provides necessary documentation for program leaders, faculty, and students.
• If directed, assists with gathering information for website and social media for approval. When needed, provides program related information to students and general resource navigation to students (Indiana University Kokomo (IUK) resources).

NURSING (KO-NURS-IUKOA)

Department Specific Responsibilities

• Maintains student tracking tables (degree track, clinical compliance, admission, contact, and graduation). Responsible to provide office and secretarial support for all nursing programs and tracks, including the assistant dean, program directors, and all full-time School of Nursing and Allied Health Professionals (SNAHP) faculty and adjunct SNAHP faculty.
• Tracks applicant data and provides students and program leaders with accurate, timely information throughout the application and admission process, ensuring every applicant is informed well and timely.
• Ensures students have met clinical requirements. Creates and assists in uploading content for the Student Portal Canvas site.
• Processes admission applications and prepares materials for selection committee meetings in collaboration with program directors and nursing administrative assistant.
• Creates or assists with upload of general content (announcements, clinical information, handbooks, modules, etc.) for student centers in Canvas for all 3 disciplines.
• Provides administrative support to a department or group of professionals, exercising confidentiality, tact and diplomacy.
• Assists with nursing ceremonies, award presentations and events as directed.
• Utilizes business software applications to prepare correspondence, reports, presentations, agendas, minutes, etc., compiles data for expense, accreditation, and statistical reports.
• Receives, screens, and directs incoming calls, visitors, mail, and email promptly, courteously, and accurately.
• Works directly with all nursing students for compliance tracking purposes.
• Provides information, secures space reservations, schedules planning meetings, and provides necessary documentation for program leaders, faculty, and students.
• If directed, assists with gathering information for website and social media for approval. When needed, provides program related information to students and general resource navigation to students (Indiana University Kokomo (IUK) resources).

General Responsibilities

• Assists with administrative needs related to the daily operations, planning, and implementation of various or multiple student services initiatives. Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
• Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation.
• Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports. Accurately maintains electronic records and databases.
• Provides directions, support, and information to student organization representatives and other visitors to the department.
• Assists with daily scheduling, training, and gathering of student feedback. May prepare and disseminate handouts, presentations, or other materials.
• May assist with ordering or creation of promotional materials for student organizations or departmental needs.
• May provide guidance to other Student Services Coordinators.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED).

Preferred

• Associate degree in Applied Science (AAS) in Business Administration, Associate of Arts (AA), Associate of Science (AS).

WORK EXPERIENCE

• 2 years of in office environment, higher education, or related field.

Skills

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.
• Demonstrates ability to maintain confidential information.
• Demonstrates customer service skills.

Preferred

• Proficient Microsoft Office product skills.
• Excellent communication skills.
• Demonstrates ability to maintain confidential information.
• Strong verbal communication and listening skills that support a welcoming environment.
• Demonstrates excellent judgment and decision-making skills.
• Ability to simultaneously handle multiple priorities.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Kokomo, Indiana

$32,760 - $35,360 annually

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Student Services

Job Family: Student Services Generalist

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

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