Student Services Coordinator

Samuel Merritt University; Foster City (CA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Education reimbursement

Paid time off

Job summary

Samuel Merritt University seeks a Student Services Coordinator to coordinate access to holistic services and co-curricular programming. You will partner with the Assistant Dean of Students for Campus Life to assess and meet students’ non-academic needs, primarily via virtual channels, while supporting campus-wide services.

You will work across departments, support student government, and help guide policy and crisis response as needed, with travel between SMU campuses.

Qualifications

• Bachelor’s degree or higher preferred; experience in student services sought.
• ACPA/NASPA competencies indicate strong values and leadership.
• Exemplary interpersonal and organizational skills required.

Responsibilities

• Coordinate access to student services and programs.
• Plan and deliver orientation and co-curricular activities.
• Assess and communicate students' non-academic needs.
• Manage Career Services for Oakland Campus and related tasks.
• Build relationships with Registrar, Financial Aid, and Student Accounts.

Skills

Communication skills

Written communication

Professionalism

Diplomacy

Attention to detail

Decision making

Team collaboration

Travel to SMU campuses

Education

Bachelor's degree

Master’s in Higher Education/Student Affairs/Counseling

Job description

Job Description Summary

Coordinate student access to holistic services inclusive of student services and support, tutoring, counseling, disability resources, health services, financial aid, and registration. Organize co-curricular programming and professional development opportunities according to the students’ needs and desires. Work closely with the Assistant Dean of Students for Campus Life and Academic Leadership to assess, communicate, and meet students’ non- academic needs. Also, responsible for providing primarily virtual communication while engaging students through various online platforms to personalize their learning experience. In addition, person will be sharing responsibility for assessing services annually to make improvement in meeting students’ needs.

Duties and Responsibilities

• 90% Student Services: Coordinate student access to all student services by cultivating relationships and developing processes, when necessary, in partnership with appropriate department leads.
• Collaborate with the Assistant Dean of Students for Campus Life and Academic Leadership to plan, manage and deliver student orientation.
• Develop and deliver co-curricular programming at the campus appropriate to the success needs of those students.
• Work with the Assistant Dean of Students for Campus Life and Academic Leadership to assess, communicate and meet students’ non-academic needs.
• Coordinate Career Services for Oakland Campus which includes researching and employing best practices related to healthcare career job applications, career opportunities, resumes, cover letters, letters of recommendation and interviewing.
• Maintain close, effective working relationships with the people and departments across the university including the Office of the Registrar, Financial Aid, Student Services, academic programs, and Student Accounts.
• Work closely with student government (responsible for process of nomination/election of student representatives, facilitate meetings with student representatives, partner with SBA for events, and act as liaison between student representatives and faculty/staff/ administrators).
• Develop and maintain a working knowledge of SMU policies and have the ability to effectively apply them in the role of Student Services Coordinator.
• Serve as an ombudsperson for students in crisis situations.
• Collaborate with the Assistant Dean for Campus Life and Academic Leadership to deal appropriately with student professionalism issues based on SMU policies and procedures.
• Guide students through the grievance process or any other SMU proceedings as needed.
• 10% Other duties as assigned.

Skills and Abilities

• Excellent communication skills required, including the ability to communicate effectively with counselors, prospective students and family members, and other professional colleagues.
• Excellent written communication skills, including the ability to organize and effectively communicate ideas.
• Courteous and professional manner required.
• Diplomacy in dealing with conflict.
• Attention to details as they relate to recordkeeping and documentation of services provided.
• Demonstrated ability to make decisions and exercise professional judgment.
• Ability to interact with College faculty and staff, medical center staff, currently enrolled students, and other professional student services staff.
• Ability and skill to work independently, and as part of a designated team.
• Ability to travel to other SMU campuses as needed.

Education and/or Experience

• Baccalaureate required, or appropriate level of experience, Master’s in Higher Education, Student Affairs, Counseling, or related preferred.
• Candidates must possess a baseline level of competencies for Student Affairs educators, as outlined by ACPA/NASPA: Personal and Ethical Foundations Values, Philosophy, and History Assessment, Evaluation, and Research Law, Policy, and Governance Organizational and Human Resource Leadership Social Justice and Inclusion Student Learning and Development Technology Advising and Supporting.
• Employee Status: Regular Exemption Status: United States of America (Non-Exempt) Time Type: Full time Job Shift: Pay Range: The anticipated hourly salary range for this non-exempt position is $29.00 – $32.00 The actual salary offered will be determined based on job-related factors, including relevant experience, qualifications, skills, and geographic location, including applicable.

Organization

At Samuel Merritt University (SMU), we are dedicated to fostering a supportive, inclusive community committed to advancing healthcare through exceptional education, compassionate care, and community service. Known for our leading-edge programs in health sciences, SMU equips students and faculty with the knowledge and skills to make impactful contributions to health and wellness. We are proud to be an equal opportunity employer. SMU welcomes applicants from all backgrounds and is committed to creating an inclusive workplace where anyone can thrive and reach their full potential. Samuel Merritt University currently provides base salary ranges for all positions-on job advertisements-in the United States based on local requirements. Individual compensation will ultimately be determined based on a variety of relevant factors including but-not limited to qualifications, geographic location, and other relevant skills.

Benefits

• Medical, dental, and vision insurance
• Mental health and wellness resources
• Education reimbursement
• Employee discounts through Marketplace
• Paid vacation, sick leave, and parental leave
• Nine paid holidays, plus a paid holiday break between Christmas and New Year’s Day
• Two floating holidays
• One paid Volunteer Work Day
• Five Education Leave Days

Additional Information

SMU is a health sciences institution offering high-quality instruction, outstanding faculty, and state-of-the-art facilities. We have a deep commitment and proven track record of preparing professionals to address today’s healthcare needs.

Our Mission: We educate students to become highly skilled and compassionate healthcare professionals who positively transform the experience of care in diverse communities.

Our Vision: Samuel Merritt University will become nationally recognized as a premier, multi-specialty health sciences institution. Expert faculty and staff will shape an inclusive learning environment where all students experience best teaching practices and state-of-the-art learning approaches. The University will select and support students who will flourish in the rigorous academic programs, learn to practice expertly, and pass licensure or certifications examinations on their first attempt.

Our Philosophy of Teaching and Learning: We see faculty and students as partners in the teaching and learning process. Our programs, curricula, and courses are designed to encourage active, experiential learning as well as collegial, scholarly, and effective communications. We believe that clinical and practical applications, including interprofessional education, provide a critical foundation for learning in the health professions. SMU graduates use sound reasoning, evidence-based care, and clinical expertise to respond to the needs of the people they serve.

Community and Diversity: We are committed to training students in the importance of social determinants of health and how to care for patients from diverse backgrounds with integrity and compassion.

Our Values: If you're interested in transforming the care experience in diverse communities, SMU could be the place for you. SMU students learn to advance health equity and make a lasting impact on individuals' health and community well-being. At the core of our educational values are hands-on, experiential learning; the promotion of diversity and inclusion; and community-service outreach, locally and globally. We embrace:

• A learning environment where we challenge ourselves and our students to think critically, seek mastery, and act compassionately
• A collegial environment where we are fair, respectful, and behave with integrity
• A collaborative environment where we partner with one another and with others in the community
• An innovative environment where we take reasoned risks and move nimbly
• A results-oriented environment where we provide and expect exceptional performance and service

The Employee Polygraph Protection Act prohibits most private employers from using lie detector tests either for pre‑employment screening or during the course of employment. Details can be found on our website at: https://www.samuelmerritt.edu/employee-polygraph-protection-act