Student Services Call Center - Temporary

Oklahoma City Community College; Oklahoma City (OK); On-site; USD 13,776 - 19,286; Part time

Job summary

Oklahoma City Community College is seeking a temporary, part-time Student Services Call Center representative to handle inquiries for Admissions, Records & Graduation and Student Success Advising by phone.

You will guide students to information on the OCCC website, refer questions to the appropriate department, and provide excellent customer service during scheduled hours with potential extended evenings during peak enrollment.

Qualifications

• Some customer service experience required.
• Ability to work flexible and evening hours.

Responsibilities

• Answer incoming phone calls.
• Answer questions.
• Information referral.
• Utilize OCCC website for needed information.
• Referral to OCCC departments for additional help.

Skills

Customer service

Communication

Problem solving

Computer literacy

Flexibility

Job description

Student Services Call Center - Temporary

Please see Special Instructions for more details.

Applicants are to thoroughly complete the online application and attach the following required documents: resume.
Applicants who do not attach the required documents will not be considered for the position.
For application assistance or questions, please contact Human Resources at [phone], Monday through Friday between the hours of 8:00 AM and 5:00 PM.

Position Information

Position Information (Default Section)

Classification Title

Classification Title Temporary Non-Exempt

Working Title

Working Title Student Services Call Center - Temporary

Datatel Position ID COUN0TEMPCCA1A

Annual Hours

Annual Hours 20 hours per week

Placement Range

Placement Range $12.00 per hour

Position Type

Position Type Temporary Part-time

Job Category

Job Category Non-Exempt

General Description

Answer incoming phone calls for Admissions, Records & Graduation, and Student Success Advising. Answer questions, guide students to information needed using the OCCC website, refer students to appropriate department as needed.

Reports To

Reports To Coordinator of Training and Quality Assurance, Student Success Advising

What position(s) reports to this position?

None

Some customer service experience.

Required Knowledge, Skills & Abilities

Ability to work flexible and evening hours.
Demonstrated positive human relations and communication skills.
Demonstrated ability to work well one-on-one with individuals.
Basic computer literacy.
Ability to problem-solve.

Physical Demands/Working Conditions

1. GENERAL PHYSICAL REQUIREMENTS :
Sedentary work: The person in this position may occasionally exert up to 10 pounds of force to grasp, lift, carry, push, pull or otherwise move objects.
2. PHYSICAL ACTIVITIES :
This position requires the person to frequently move about the Office of Academic Advising to assist students and perform the essential functions of the position.
This position requires the person to frequently communicate with and listen to students, administration, faculty, staff, and others to perform the essential functions of the position. Must be able to exchange accurate information in various situations.
This position frequently requires the person to operate a computer and other office equipment to perform the essential functions of the position.
This position requires the person to frequently operate equipment that involves repetitive motions of hands and wrists.
This position requires the person to frequently remain in a standing and stationary position.
This position requires the person to frequently position self to access materials that may be above head or at ground level.
3. VISUAL ACUITY :
This position requires the person to judge, observe and assess the accuracy, neatness, thoroughness of work assigned or to make general observations.
4. WORKING CONDITIONS
This position performs the essential functions in an indoor office setting.

Preferred Qualifications

Call center experience.

Required Training

Work Hours

Monday – Thursday 8 a.m. – 6 p.m.
Friday 8 a.m. – 5 p.m.
May be scheduled extended evening hours and/or weekends during heavy enrollment periods.

Department

Department Office of Academic Advising

Job Open Date

Job Open Date 07/09/2024

Job Close Date

Open Until Filled No

HR Contact

Special Instructions to Applicants

Applicants are to thoroughly complete the online application and attach the following required documents: resume.
Applicants who do not attach the required documents will not be considered for the position.
For application assistance or questions, please contact Human Resources at [phone], Monday through Friday between the hours of 8:00 AM and 5:00 PM.

Posting Number

Posting Number Student, Work Study, Temporary_0402819

Job Duties

Job Duties (Position Specific)

(The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

Job Duties (Duties Assignment Statement)

Answers incoming phone calls.
Answers questions.
Information referral.
Utilize OCCC website for needed information.
Referral to OCCC departments for additional help.

Job Duties (Safety / Policy & Procedures)

Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures
Contribute to a safe educational & working environment.
Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.
Complete quarterly health and safety training pursuant to OCCC's established safety and health procedures and practices.
Participate in all applicable OCCC emergency, evacuation and shelter in place drills and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have customer service experience?
  • Yes
  • No
• * If yes, please briefly explain your customer service experience. (Open Ended Question)
• * Have you attached all required documents?
  • Yes
  • No