Student Services Assistant: Transfer Credits & Front Desk

C001 New Jersey Institute of Technology; United States; On-site; USD 35,000 - 48,000; Full time

Job summary

New Jersey Institute of Technology (NJIT) is seeking a Customer Care Assistant to support the Registrar’s Office. You will help in transfer credit evaluation, manage records, and serve as the first point of contact for students, alumni, and staff.

The role includes front desk duties, data maintenance in Banner, and collaboration with the Office of the Registrar to ensure accurate, timely information and smooth student experiences.

Qualifications

• High school diploma required.
• Minimum 2 years of higher education student services experience.
• Experience with student information systems.
• Working knowledge of Microsoft Office Suite.

Responsibilities

• Process transfer credits and update student records.
• Staff front desk and respond to inquiries from students, alumni, and staff.
• Maintain transfer information and credit evaluation workflow.
• Support Registrar office tasks during peak periods and events.

Skills

Student services experience

Front desk / customer service

Education

High School Diploma

Bachelor’s degree or equivalent

Tools

Ellucian Banner

Microsoft Office

Job description

New Jersey Institute of Technology (NJIT) is seeking a Customer Care Assistant to support the Registrar’s Office. You will help in transfer credit evaluation, manage records, and serve as the first point of contact for students, alumni, and staff.

The role includes front desk duties, data maintenance in Banner, and collaboration with the Office of the Registrar to ensure accurate, timely information and smooth student experiences.