Assistant Director of Systems & Analytics (Office of the Registrar)

C001 New Jersey Institute of Technology; United States; On-site; USD 72,000 - 134,000; Full time

Job summary

New Jersey Institute of Technology (NJIT) is seeking an Assistant Director for Information Systems and Analytics to support Registrar operations and data integrity. The role collaborates with University Information Systems, academic departments, and the Provost’s Office to implement technology solutions and maintain system operations.

Responsibilities include ERP migration support, BI dashboard development, data querying, UAT design, and staff training.

Qualifications

• Bachelor’s degree in Computer Science, Business Information Systems, or a related technical field.
• Proficiency in SQL and at least three years of experience with Microsoft Office Suite for advanced data reporting.
• Minimum of one year in a Registrar’s office or a higher education environment with SIS support.
• Ability to manage multiple priorities and meet deadlines; availability for evenings/weekends as required.
• Department: Registrar.

Responsibilities

• Assist with ERP Migration: support data mapping, testing, and process documentation for the new student ERP.
• Develop, test, and implement web-based enhancements and automated workflows.
• Support modernization of scheduling, registration, and graduation services via the ERP.
• Build and maintain dashboards using Snowflake, MicroStrategy, and other BI tools.
• Query student databases with SQL; provide ad-hoc analysis and recurring reports.
• Design and execute UAT for system upgrades and ERP rollout activities.
• Assist with access control and FERPA-compliant data security.
• Assess departmental technology needs and support short-term/long-term priorities.
• Design and publish student outreach campaigns within CRM/BRM; provide end-user support.
• Create user guides and training manuals; conduct staff training on software applications.

Skills

SQL proficiency

Project management

Advanced data reporting

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Business Information Systems

Tools

Microsoft Office Suite

Snowflake

MicroStrategy

Job description

Are you a current NJIT employee?

Position Summary

The Assistant Director for Information Systems and Analytics supports the technical operations of the Office of the Registrar under the direction of the Director of Information Systems and Analytics. This role assists in maintaining the integrity of student data, supports the modernization of Registrar business processes, and serves as a technical resource for staff, faculty, and students. The Assistant Director works collaboratively with the Director, University Information Systems, Academic Departments, and the Office of the Provost to implement technology solutions and support ongoing system operations.

Essential Functions

• Assist with ERP Migration: Support the transition to the new student ERP by assisting with data mapping, testing, and business process documentation in coordination with the Director and University Information Systems.
• System Enhancements: Develop, test, and implement web-based enhancements, including online forms and automated workflows, to improve the student and faculty experience.
• Change Management Support: Assist in identifying opportunities to modernize scheduling, registration, and graduation services through the new ERP’s capabilities under the direction of the Director.
• Analytics & BI: Serve as a technical resource on student data. Build and maintain operational dashboards using Snowflake, MicroStrategy, and other BI tools to support data-driven decision-making.
• Advanced Querying: Utilize SQL to query complex student databases, providing ad-hoc analysis and recurring reports for university stakeholders.
• User Acceptance Testing (UAT): Design and execute test cases and scenarios for system upgrades, patches, and ERP rollout activities to ensure data accuracy and system reliability.
• Security Management: Assist with access control and security permissions for student information systems to support FERPA compliance and data integrity.
• Assist the Director and Registrar in assessing departmental technology needs and supporting short-term and long-term technology priorities.
• Process Analysis: Perform business process analyses to identify bottlenecks; document and implement technical solutions that streamline Registrar operations.
• Lifecycle Communication: Design, build, and maintain student outreach campaigns within the CRM/BRM system to ensure proactive engagement throughout the student record lifecycle.
• End-User Support: Provide troubleshooting and support for Registrar staff and the broader campus community.
• Educational Documentation: Create and publish user guides, training manuals, and “how”‑to documentation for students, faculty, and staff.
• Staff Training: Conduct training sessions on various software applications, ensuring staff are updated on system releases, patches, and new ERP functionalities.
• Serve on internal committees as a representative of the Registrar’s Office as assigned.
• Assist with the creation and updating of content on Registrar websites, web forms, and related communications as directed.
• Be available to work evenings and weekends, as needed, to support system deployments, campus events, peak operational periods, and unexpected operational or technical emergencies requiring immediate attention or response.
• Contribute to the success of the Office of the Registrar by assisting with all other functions as assigned.

Pre‑Requisite Qualifications

• Education: Bachelor’s degree in Computer Science, Business Information Systems, or a related technical field.
• Technical Expertise: Proficiency in SQL (Structured Query Language) and at least three years of experience with the Microsoft Office Suite for advanced data reporting.
• Relevant Experience: Minimum of one year in a Registrar’s office or a higher education environment with primary responsibility for Student Information System (SIS) support.
• Project Management: Demonstrated ability to manage multiple competing priorities and meet deadlines in a proactive manner.
• Availability: Ability to work evenings and weekends as required for system deployments or campus events.
• Department: Registrar

Preferred Qualifications

• Experience with Ellucian Banner, Colleague, or a similar student ERP.
• Recent exposure to a major system migration or upgrade project is highly desirable.
• Advanced Degree: Master’s degree in a relevant field.
• Data Tools: Experience with Snowflake, MicroStrategy, or advanced CRM platforms.

Union

Professional Staff Association (PSA)

Range

Professional Staff -25

Compensation

$71,938.82 - $134,163.00

FLSA / Time / Pay Rate

FLSA: Exempt

Time Type: Full time

Pay Rate: Salary

Additional Information

As an EEO employer NJIT is committed to building a diverse and inclusive teaching, research, and working environment and strongly encourages applications from individuals with disabilities, minorities, veterans, and women. Employment at NJIT is subject to the provisions of New Jersey First Act which mandates new employees, who are not NJ residents, to establish primary residence in New Jersey within one year of their appointment to certain positions. The law does not apply to any individual employed at NJIT on a temporary or per semester basis as a visiting or adjunct professor, teacher, lecturer, researcher or administrator.

Information regarding NJIT campus security, personal safety, and fire safety including topics such as, disciplinary procedures, crime prevention, NJIT Police law enforcement authority, crime reporting policies, and crime statistics for the most recent three year period is available on the NJIT Department of Public Safety here.

When you work at New Jersey Institute of Technology (NJIT), you become part of a dynamic and innovative community dedicated to advancing education, research, and technological excellence. Recognized as New Jersey’s premier public polytechnic university, NJIT serves a diverse population of over 12,000 students across six colleges and schools, offering a forward‑thinking academic environment in the heart of Newark, just minutes from New York City. At NJIT, we are committed to fostering a workplace culture rooted in inclusion, collaboration, and excellence. Employees are empowered to grow professionally, contribute to meaningful work, and support a mission that shapes the future of technology, education, and research. Learn more about what we offer here!

To learn more about the comprehensive benefits NJIT offers for this position, please visit our benefits page: https://hr.njit.edu/health-benefits.

If special accommodations are needed in applying for a position, please visit the Department of Human Resources located in Fenster Hall, 5th Floor, University Heights, Newark, NJ 07102 or call [phone].

If you have questions, please email the Human Resources Department at [e-mail].