Student Records & Front Desk Associate

New Jersey Institute of Technology; Newark (NJ); On-site; USD 35,000 - 48,000; Full time

Job summary

New Jersey Institute of Technology in Newark, NJ invites applications for a Customer Care Assistant who supports transfer credit evaluation, updates student records in Banner, and serves as the first point of contact at the Registrar's Office.

You will assist with front desk duties, respond to inquiries by email/phone, manage document uploads, and help coordinate cross-registration with partner institutions, contributing to an organized, responsive student services team.

Qualifications

• Required High School Diploma with at least 2 years in student services.
• Experience using student information systems (Banner) highly preferred.
• Proficiency with Microsoft Office and data handling.

Responsibilities

• Process transfer credits and update student records in the registrar system.
• Provide front desk information and respond to inquiries via phone, email, and in person.
• Coordinate document uploads and support transfer events as needed.
• Assist with cross-registration processes with partner institutions.

Skills

Microsoft Office Suite

Student Information System

Data entry

Education

High School Diploma

2 years higher education student services experience

Bachelor's degree (preferred)

Tools

Banner

Job description

New Jersey Institute of Technology in Newark, NJ invites applications for a Customer Care Assistant who supports transfer credit evaluation, updates student records in Banner, and serves as the first point of contact at the Registrar's Office.

You will assist with front desk duties, respond to inquiries by email/phone, manage document uploads, and help coordinate cross-registration with partner institutions, contributing to an organized, responsive student services team.