Customer Care Assistant

C001 New Jersey Institute of Technology; United States; On-site; USD 35,000 - 48,000; Full time

Job summary

New Jersey Institute of Technology (NJIT) is seeking a Customer Care Assistant to support the Registrar’s Office. You will help in transfer credit evaluation, manage records, and serve as the first point of contact for students, alumni, and staff.

The role includes front desk duties, data maintenance in Banner, and collaboration with the Office of the Registrar to ensure accurate, timely information and smooth student experiences.

Qualifications

• High school diploma required.
• Minimum 2 years of higher education student services experience.
• Experience with student information systems.
• Working knowledge of Microsoft Office Suite.

Responsibilities

• Process transfer credits and update student records.
• Staff front desk and respond to inquiries from students, alumni, and staff.
• Maintain transfer information and credit evaluation workflow.
• Support Registrar office tasks during peak periods and events.

Skills

Student services experience

Front desk / customer service

Education

High School Diploma

Bachelor’s degree or equivalent

Tools

Ellucian Banner

Microsoft Office

Job description

Are you a current NJIT employee?

Title: Customer Care Assistant Reports To: University Registrar

Position Summary: As a core member of the student service team, under the daily supervision of the Assistant Director of Student Support, the Customer Care Assistant assists in the transfer credit evaluation process. Responsibilities include post transfer credits, maintain transfer information within University’s database and website, and credit evaluation work flow. Customer Care Assistant is also expected to serve as the first point of contact for constituents of the Registrar’s Office and to also staff the front desk as needed.

Essential Functions

• Transfer Credit Processing: Work within the Registrar’s area updating student records across all levels, processing requests from both inside and outside of the office; Follow-up with students to obtain final transcripts; Assist with transfer credit evaluation in a timely, accurate and consistent manner; Maintain credit evaluation workflow and communicate progress with admitted students; Coordinate document uploads that support tracking the process (approval forms, transcripts, etc.). Assist at transfer events at other institutions along with the Assistant Registrar Maintain awareness of changes of course transferability Respond to emails and phone calls regarding transfer evaluation
• Front Desk/Customer Service: Serve in the Front Desk and provide information, assistance and referrals to students, alumni, parents, staff members, and the public by responding to telephone, in‑person, and e‑mail inquiries for the Office of the Registrar. Access the student database, websites and hard‑copy documentation to provide accurate, thorough, and timely responses to telephone, e‑mail and in‑person inquiries. Maintain knowledge of NJIT’s policies, procedures, structure, deadlines, and events to provide timely information and appropriate referrals. Maintain the integrity and security of student and alumni information in electronic and hard copy formats. Contribute to excellent and appropriately‑timed services for all students by collaborating with Student Services and other university staff to facilitate seamless student experiences. Assist with office processing.
• Processing: Work within the registrar’s area updating student records across all levels, processing requests from inside and outside offices; Access, retrieve, and update student records in databases such as Banner and other digital document management systems; Post data to the appropriate system of record storage; Assist in processing data cleanup; Scan and file documentation Process cross‑registration with Rutgers–Newark, EssexCC, and RBHS.
• Additional Functions: Provide support for all student record functions in Banner. Provide processing support to the Registrar and other Professional/Administrative staff members to complete tasks needed to enable the office meet its objectives during peak workload periods, staff absences, and meeting deadlines. Additional responsibilities as assigned by the Assistant Director of Student Support or senior staff.

Pre‑requisite Qualifications

• High School Diploma
• Minimum of 2years of higher education student services experince
• Functional or operational experience using student information system(s).
• Working knowledge of Microsoft Office Suite.
• Department: University Registrar

Preferred Qualifications

• Bachelor’s degree from an accredited institution or an equivalent combination of education and experience
• Experience at a four‑year public urban university with an ethnically diverse student body.
• Direct experience with the Ellucian Banner Student Information System.

Union

Office & Professional Employee International Union (OPEIU)

Range

OPEIU -13

Compensation

$35,315.00 - $47,972.52 NJIT considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, or other items.

FLSA

FLSA: Non‑Exempt Time Type: Full time Pay Rate: Salary

Additional Information

As an EEO employer NJIT is committed to building a diverse and inclusive teaching, research, and working environment and strongly encourages applications from individuals with disabilities, minorities, veterans, and women. Employment at NJIT is subject to the provisions of New Jersey First Act which mandates new employees, who are not NJ residents, to establish primary residence in New Jersey within one year of their appointment to certain positions. The law does not apply to any individual employed at NJIT on a temporary or per semester basis as a visiting or adjunct professor, teacher, lecturer, researcher or administrator. For more information on the act please click here. If special accommodations are needed in applying for a position, please visit the Department of Human Resources located in Fenster Hall, 5th Floor, University Heights, Newark, NJ 07102 or call [phone]. If you have questions, please email the Human Resources Department at [e-mail]. Information regarding NJIT campus security, personal safety, and fire safety including topics such as, disciplinary procedures, crime prevention, NJIT Police law enforcement authority, crime reporting policies, and crime statistics for the most recent three year period is available on the NJIT Department of Public Safety here. NJIT is an E‑Verify employer and uses E‑Verify to confirm work authorization of each new hire. When you work at New Jersey Institute of Technology (NJIT), you become part of a dynamic and innovative community dedicated to advancing education, research, and technological excellence. Recognized as New Jersey’s premier public polytechnic university, NJIT serves a diverse population of over 12,000 students across six colleges and schools, offering a forward-thinking academic environment in the heart of Newark, just minutes from New York City. At NJIT, we are committed to fostering a workplace culture rooted in inclusion, collaboration, and excellence. Employees are empowered to grow professionally, contribute to meaningful work, and support a mission that shapes the future of technology, education, and research. Learn more about what we offer here!