Student Services Assistant & Front Desk - Hybrid

Zymtronix Catalytic Systems Inc; City of Ithaca (NY); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Hybrid work arrangement

Tuition benefits

Wellbeing and education benefits

Job summary

Cornell University’s School of Continuing Education (SCE) seeks a Student Services Assistant to join our front-facing student services team. You will guide students and families, advise on the SCE experience, and respond to inquiries by phone, email, and in person.

You will help ensure timely, thoughtful, and professional service while supporting admissions data in Slate and registration in the Student Information System. This is a 39-hour per week hybrid role based in Ithaca, NY.

Qualifications

• Associate’s degree and 2–4 years of relevant work experience or equivalent combination.
• Ability to work independently with limited direction and within a team.
• Excellent verbal, written, and interpersonal communication skills.
• Attention to detail and accuracy with good time management.
• Responsive to inquiries with varying levels of urgency.
• Ability to work in a fast-paced environment with competing priorities.

Responsibilities

• Serve as a front-facing member of the student services team, supporting applicants, admitted and enrolled students.
• Meet with and guide students and families, providing information and advising related to their SCE experience.
• Respond to inquiries by phone, email, and in-person promptly and respectfully.
• Support front-line colleagues and overall student services operations.
• Collaborate on admissions data maintenance in Slate and registration in the Student Information System.
• Assist with data transfers and data security in Slate with the Slate Systems Analyst.
• Seek opportunities for process improvement and efficiency.
• Support other student services activities as part of a team.

Skills

Customer service

Verbal & written communication

Time management

Team collaboration

Adaptability

Education

Associate’s degree

Tools

Slate

Campus Solutions PeopleSoft

Salesforce Student Success

Job description

Cornell University’s School of Continuing Education (SCE) seeks a Student Services Assistant to join our front-facing student services team. You will guide students and families, advise on the SCE experience, and respond to inquiries by phone, email, and in person.

You will help ensure timely, thoughtful, and professional service while supporting admissions data in Slate and registration in the Student Information System. This is a 39-hour per week hybrid role based in Ithaca, NY.