Assistant Director, Student Services & Experience (Hybrid)

The New School; Lowell (MI); Hybrid; USD 74,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Tuition waiver benefit for eligible

Retirement plan

Paid vacation and holidays

Job summary

The New School is seeking an Assistant Director for the One Stop Student Service Center on campus. You will lead student-facing support across billing, financial aid, and enrollment, while supervising Student Assistants and streamlining workflows.

Ideal candidates bring at least four years in higher education, strong communication, and a proven track record in service excellence. Hybrid arrangements may be considered; salary is competitive with benefits and tuition discounts.

Qualifications

• Bachelor’s Degree required.
• At least four years in higher education with supervisory experience in frontline student support.
• Exceptional interpersonal and communication skills; attention to detail; strong proofreading skills.
• Experience with Banner, Google Workspace, Microsoft Office; familiarity with TouchNet, Slate, and call center systems.

Responsibilities

• Provide support to students via email, phone, and in-person meetings regarding billing, payment, financial aid, student records, and housing.
• Troubleshoot and resolve a wide variety of student issues to point of resolution.
• Document history of each student service interaction in Banner or Stellic.
• Provide outstanding customer service to students and families, with a welcoming and caring attitude.
• Serve as primary backup to the Director and assist with scheduling and coordination.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Mentorship

Leadership

Problem solving

Education

Bachelor’s Degree

Tools

Banner

Google Workspace

Microsoft Office

TouchNet

Slate

Job description

The New School is seeking an Assistant Director for the One Stop Student Service Center on campus. You will lead student-facing support across billing, financial aid, and enrollment, while supervising Student Assistants and streamlining workflows.

Ideal candidates bring at least four years in higher education, strong communication, and a proven track record in service excellence. Hybrid arrangements may be considered; salary is competitive with benefits and tuition discounts.