Hybrid Student Services Assistant - Front Desk & Enrollment

Cornell University; Ithaca (GA); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Hybrid work arrangement

Tuition benefits

Employee discounts

Job summary

Cornell University’s School of Continuing Education (SCE) seeks a Student Services Assistant to greet and assist a diverse community of students, faculty, staff, and visitors in Ithaca, NY. You will respond to inquiries on enrollment, policies, and courses, and support registration across multiple sessions.

The role requires high organization, discretion with confidential data, and collaboration within teams, using Microsoft Office and related systems.

Qualifications

• High School Diploma with 2–4 years of relevant experience.
• Excellent customer service and communication skills.
• Experience with Microsoft Office Suite; ability to handle confidential data.

Responsibilities

• Serve as first point of contact for students, faculty, staff, and visitors.
• Answer inquiries on policies, enrollment, registration, and faculty support.
• Support registration across Fall, Spring, Summer, and Winter Sessions.
• Schedule appointments and maintain student records.
• Assist with data collection, analysis, and reporting.

Skills

Customer service

Communication

Teamwork

Tools

Microsoft Office

PeopleSoft

Salesforce

Slate

Canvas

Qualtrics

Job description

Cornell University’s School of Continuing Education (SCE) seeks a Student Services Assistant to greet and assist a diverse community of students, faculty, staff, and visitors in Ithaca, NY. You will respond to inquiries on enrollment, policies, and courses, and support registration across multiple sessions.

The role requires high organization, discretion with confidential data, and collaboration within teams, using Microsoft Office and related systems.