Hybrid Student Services Concierge

Cornell University; Town of Ithaca (NY); Hybrid; USD 67,888,000 - 74,845,000; Full time

Benefits offered by this job

Hybrid work arrangement

Tuition benefits

Job summary

Cornell University’s School of Continuing Education (SCE) seeks a Student Services Assistant to ensure a welcoming experience for a diverse community of students, faculty, staff, and visitors in Ithaca, NY. You will assist with enrollment, registration, and policy inquiries, and help connect students with needed resources.

You will join a high-functioning registrar team, supporting Fall to Winter sessions, while maintaining records and coordinating appointments.

Qualifications

• High School Diploma and two to four years of relevant experience or equivalent combination.
• Excellent customer service and communication skills; ability to handle confidential data with discretion.
• Ability to work both in teams and independently in a fast-paced environment with interruptions.
• Experience using Microsoft Office Suite.
• Ability to cultivate inclusive working relationships with students, faculty, staff and community members.

Responsibilities

• Serve as the welcoming first point of contact for students, faculty, staff and visitors with responsive customer service.
• Answer inquiries about enrollment, registration, classes, and academic policies and procedures.
• Support registration and enrollment operations across Fall, Spring, Summer and Winter Sessions.
• Schedule student appointments and maintain accurate student records.
• Identify students needing additional support and assist with follow-up resources.
• Assist with data collection, analysis, and reporting to support SCE programs and operations.
• Provide backup front-line support across SCE programs as needed.

Job description

Cornell University’s School of Continuing Education (SCE) seeks a Student Services Assistant to ensure a welcoming experience for a diverse community of students, faculty, staff, and visitors in Ithaca, NY. You will assist with enrollment, registration, and policy inquiries, and help connect students with needed resources.

You will join a high-functioning registrar team, supporting Fall to Winter sessions, while maintaining records and coordinating appointments.