Student Services Assistant

Cornell University; Ithaca (GA); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Hybrid work arrangement

Tuition benefits

Employee discounts

Job summary

Cornell University’s School of Continuing Education (SCE) seeks a Student Services Assistant to greet and assist a diverse community of students, faculty, staff, and visitors in Ithaca, NY. You will respond to inquiries on enrollment, policies, and courses, and support registration across multiple sessions.

The role requires high organization, discretion with confidential data, and collaboration within teams, using Microsoft Office and related systems.

Qualifications

• High School Diploma with 2–4 years of relevant experience.
• Excellent customer service and communication skills.
• Experience with Microsoft Office Suite; ability to handle confidential data.

Responsibilities

• Serve as first point of contact for students, faculty, staff, and visitors.
• Answer inquiries on policies, enrollment, registration, and faculty support.
• Support registration across Fall, Spring, Summer, and Winter Sessions.
• Schedule appointments and maintain student records.
• Assist with data collection, analysis, and reporting.

Skills

Customer service

Communication

Teamwork

Tools

Microsoft Office

PeopleSoft

Salesforce

Slate

Canvas

Qualtrics

Job description

The Opportunity

Cornell University is seeking a Student Services Assistant to join the School of Continuing Education (SCE), where you will play an important role in creating a welcoming and supportive experience for a diverse community of students, faculty, staff, and visitors.

Key Responsibilities:

• Serve as a welcoming and engaging first point of contact for students, faculty, staff, and visitors, providing responsive and thoughtful customer service.
• Respond to inquiries regarding academic policies and procedures, enrollment, registration, classes, courses, and faculty support.
• Support registration and enrollment ops across Fall, Spring, Summer, and Winter Sessions.
• Schedule student appointments and maintain accurate, detailed, and organized student and student-related records.
• Identify students who may need additional support and assist with appropriate follow-up and resources.
• Assist with data collection, analysis, and reporting to support SCE’s academic programs and operations.
• Provide backup front-line support across SCE programs as needed.
• Adapt to evolving responsibilities and organizational needs as SCE continues to grow and contribute to Cornell’s educational mission.

About the Cornell School of Continuing Education

Cornell University’s School of Continuing Education (SCE) serves as Cornell’s gateway to lifelong learning, providing traditional and non-traditional learners alike with innovative, flexible, and accessible educational opportunities that transform lives, advance careers, and positively impact communities around the world. Dating back to 1876, Cornell SCE designs flexible programs tailored to help individuals achieve academic, personal, and professional success. SCE was described by Cornell President Jacob Gould Schurman in his 1892 report to trustees as an “integral part of the university,” and was one of the first official summer programs offered in the United States.

What We Need

We are seeking a team member who is customer service-oriented, thrives in a fast-paced environment, and is detail-oriented and highly organized. Additionally, you will have:

• A High School Diploma and two to four years of relevant experience or equivalent combination.
• Demonstrated excellence in the areas of customer service and communication skills. Ability to handle confidential and sensitive data with discretion are essential.
• Comfortability working in teams as well as independently in a fast-paced environment with frequent interruptions.
• Experience using Microsoft Office Suite is required.
• Experience modeling values that support inclusion, belonging, and wellbeing.
• The ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

If you possess these experiences and skills this may be the role for you! There are a few other qualifications we would view as incredibly helpful in this role, to include:

• Cornell experience is preferred.
• Working knowledge of PeopleSoft Student, Salesforce, Slate, Bookings, Canvas, Qualtrics, or equivalent.
• Practical understanding of FERPA regulations and course and class structure.
• Adaptability, reliability, strong organizational skills, accuracy, and attention to detail are essential.

A cover letter and resume are required for consideration for this position.

Rewards and Benefits

• This position is eligible for a hybrid work arrangement. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time.
• This position is based in Ithaca, New York. Employees who work remotely may receive
  multiple W-2 Forms depending on their work location. The New York Convenience of employer guidelines require New York State individual tax reporting and withholding for this position. Additional individual state income tax filings may also be required if working temporarily outside of New York State.
• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell
• Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell.

Visa Sponsorship is not available for this position.

University Job Title: Student Services Asst III

Job Family: Student Services

Level: C

Pay Rate Type: Hourly

Pay Range: $24.30 - $26.79

Remote Option Availability: Hybrid

Company: Endowed

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience
• Education level to the extent education is relevant to the position
• Unique applicable skills
• Academic Discipline

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

Current Employees:

If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.

EEO Statement:

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.