Hybrid Administrative Assistant - Student Services & Office Support

The Chronicle Of Higher Education, Inc.; Richmond (VA); Hybrid; USD 23,000 - 32,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. is seeking an Administrative Support professional to assist the CTCCE with front-desk operations, data management, and course-related logistics in a hybrid work arrangement in Richmond, VA.

The role emphasizes strong communication and service to students, faculty, and external partners. Typical duties include handling inquiries, preparing educational materials, data entry, and coordinating course materials while maintaining confidentiality and ensuring

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficiency with Microsoft Office apps (Outlook, Word, Excel).
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Ability to work independently while knowing when to refer questions to staff.

Responsibilities

• Serve as the primary contact via main telephone line in a professional manner.
• Monitor and respond to the general email account.
• Provide accurate information on course registrations, schedules, and general program details.
• Route inquiries to appropriate staff when unresolved at front-line level.
• Maintain a positive, service-oriented experience for students, healthcare professionals, and community partners.

Skills

Strong verbal and written comms

Interpersonal skills

Customer service oriented

Task prioritization

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Chronicle Of Higher Education, Inc. is seeking an Administrative Support professional to assist the CTCCE with front-desk operations, data management, and course-related logistics in a hybrid work arrangement in Richmond, VA.

The role emphasizes strong communication and service to students, faculty, and external partners. Typical duties include handling inquiries, preparing educational materials, data entry, and coordinating course materials while maintaining confidentiality and ensuring